PRINCESS DIANNE P. SANCHEZ
Abi Jafar Al Mansour, Riyadh, Riyadh, Saudi Arabia
Summary
Dynamic and results-driven professional with extensive experience at KFC, excelling in team supervision and customer service. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in financial management and communication, consistently achieving sales targets while fostering strong customer relationships.
Overview
17
17
years of professional experience
Work History
SUPERVISOR
KFC
10.2023 - Current
- Company Overview: Americana Company
- Supervises staff and monitors daily store operations
- Provides excellent customer service and manages complaints
- Ensures proper communication across all levels
- Oversees store performance and operational goals
- Americana Company
SERVICE CREW
Red Ribbon
03.2020 - 09.2022
- Company Overview: Staff Search Asia Cooperative
- Certified cake letterer and food accessory organizer
- Monitored food equipment temperature for safety
- Received deliveries and checked product shelf life
- Staff Search Asia Cooperative
ADMINISTRATIVE CREW
Jollibee
05.2019 - 02.2020
- Company Overview: Emerald Star Food Inc.
- Managed documents and cash registers
- Generated till reports and ensured accurate cash handling
- Secured proper end-of-day reporting and money storage
- Emerald Star Food Inc.
SERVICE CREW / PARTY PLANNER
Jollibee
05.2014 - 10.2016
- Company Overview: Generation One Resource
- Coordinated children's party themes and schedules
- Handled venue setup, decorations, and party materials
- Facilitated party contracts and sales calls
- Generation One Resource
SERVICE CREW / DRIVE-THRU
Jollibee
05.2012 - 02.2014
- Company Overview: Xtra Chiz Food Corp.
- Prepared food and ensured quality service
- Managed order taking and drive-thru food handling
- Xtra Chiz Food Corp.
SERVICE CREW / CASHIER
Jollibee Foods Corp.
11.2008 - 03.2011
- Handled customer orders and payment processing
- Ensured fast and friendly service at the front counter
Education
Bachelor of Science - Information Technology
Laguna State Polytechnic University
Los Baños, Laguna01.2010
High School Diploma -
Tiyani National High School
Calamba City01.2007
Skills
- Management & Leadership
- Team Supervision & Development
- Planning & Organization
- Problem-Solving & Decision-Making
- Financial Awareness
- Communication & Conflict Resolution
- Sales & Customer Service
- Product Knowledge
- Upselling & Cross-Selling
- Customer Relationship Management
- Sales Target Handling
- Communication
- Verbal and Written Communication
- Active Listening
- Non-Verbal Cues Understanding
- Conflict Resolution
Timeline
SUPERVISOR
KFC
10.2023 - Current
SERVICE CREW
Red Ribbon
03.2020 - 09.2022
ADMINISTRATIVE CREW
Jollibee
05.2019 - 02.2020
SERVICE CREW / PARTY PLANNER
Jollibee
05.2014 - 10.2016
SERVICE CREW / DRIVE-THRU
Jollibee
05.2012 - 02.2014
SERVICE CREW / CASHIER
Jollibee Foods Corp.
11.2008 - 03.2011
Bachelor of Science - Information Technology
Laguna State Polytechnic University
High School Diploma -
Tiyani National High School
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