Princess De Jesus

• Achieved operational objectives by delivering exceptional support, efficiently handling emails, performing comprehensive research, and delivering resources that significantly boosted team productivity

• Played a pivotal role in enhancing online presence and driving audience engagement through in-depth marketing research and blog creation, resulting in noticeable improvements in website traffic.

• Designed and implemented a high-impact landing page, significantly increasing web traffic, through search engine optimization techniques (SEO). and improving user experience for clarity and engagement.

• Produced appealing graphic content for email and social media marketing campaigns that help increased click-through rates by 1.5% and open rates by 14.5%.

• Conducted data entry and document filing to uphold accuracy and proper record management.

• Undertook comprehensive research and assessed various websites to pinpoint lucrative affiliate programs.
• Systematically organized and classified program links along with contact information, facilitating informed decision-making and allowing the client to recognize 70% of valuable partnerships.
• Compiled detailed reports that highlighted insights, suggestions, and opportunities for collaboration

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Facilitated smooth operations with proficient data entry and document management for various projects.
• Maintained a well-organized database system for improved information accessibility in daily operations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Compiled detailed records of customer interactions, issue resolutions, and operational activities, enhancing workflow efficiency and process optimization.