Princess Dean

• Cultivated relationships with key stakeholders to drive sales pipelines.
• Conducted market research to identify new business opportunities and analyze competitive landscape.
• Collaborated with cross-functional teams to develop targeted marketing strategies that align with client needs.
• Delivered tailored product presentations and demonstrations to prospective clients, highlighting unique value propositions.
• Participated in industry events and networking opportunities to promote services and expand professional connections.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Developed and implemented strategies to increase client retention.

Key achievement

Awarded as top account manager for Q1 2024

Semi-finalist for excellence award for Q2 2024

• Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
• Built diverse sales pipeline to exceed quota targets.
• Qualified leads by scheduling introductory discovery meetings and calls.
• Conducted market research to discover new leads, opportunities and messaging.
• Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
• Trained new employees on lead management, inbound and outbound engagements.

• Qualify inbound prospects
• Hand off stage 1 opportunities to account executives for discovery call
• Consistently achieved or exceeded company-defined sales quotas and SLA

Key achievement

Top 4 SDR globally last Q2'22 - 501% of MRR quota

Top 3 SDR globally last Q3'22 - 368% of MRR quota

• Techno Global Team Philippines
• Offer our B2B eCommerce SaaS platform to AU, NZ and US managed services providers
• Account management of deals for subscription
• Set up and configure the online store portal
• Coordinate with distributors for their data feeds to be integrated to customers’ portals
• Post-sales management
• Facilitate customer training
• Appointment setting

• Lead and support the team in delivering customer service over the phone
• Monitor staff calls
• Assist escalated calls
• Provide coaching sessions for development process

• Process purchase orders for Microsoft, Adobe, Autodesk and Symantec vendors
• Process RMAs
• Follow up customers’ payments and purchase orders
• Order resolutions

• Facilitate English classes to Japanese through Skype
• Develop lesson plans for business English both for writing and speaking

• Conduct market research via phone for leading grocery store, optical store and telecommunication company in US.