PRINCESS DAYLIND MACALIPAY
Virtual Assistant
Ozamiz City,MSC
Summary
Motivated and customer-focused professional seeking a position as a Chatter or Virtual Assistant where I can utilize my communication, customer service, and chat support skills to provide excellent client service and contribute to business growth.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Farmers Insurance Agency
Ozamiz City, PH
01.2018 - 04.2019
- Assisted clients with administrative and online support tasks
- Managed communications and responded to customer inquiries
- Organized schedules and handled online coordination
- Chat Support / Chatter
- Responded professionally to customer messages and concerns
- Maintained positive customer relationships through effective communication
- Provided accurate information and timely assistance to clients
- Managed calendars, scheduled appointments, and coordinated meetings for executives.
- Assisted in creating presentations and reports for team projects.
Virtual Assistant
Guaros Towing
Ozamiz City, United States
02.2026 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Organized digital files and maintained accurate records using cloud-based systems.
- Assisted in creating presentations and reports for team projects.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Completed business correspondence, transcription, and data entry.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Call Center Representative
EPerformax Contact Centers & BPO
Lahug , Cebu
06.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed high-volume inbound calls while ensuring customer satisfaction and issue resolution.
- Trained new representatives on call handling procedures and company policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to streamline processes and improve response times.
- Resolved customer inquiries efficiently, enhancing overall service quality and reliability.
Manager's Assistant
JKR Shop
Molave, PH
04.2024 - 01.2025
- Coordinated schedules and meetings for senior management, ensuring smooth daily operations.
- Streamlined communication processes between departments to enhance collaboration.
- Assisted in project management by tracking progress and reporting on deliverables.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
Education
Bachelor of Arts - Business Administration – Accountancy
University of Cebu
Philippines03.2018
BBA - BSBA - Accountancy
University of Visayas
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Customer Service
Chat Support
Communication Skills
Virtual Assistance
PERSONAL PROFILE
Dedicated, hardworking, and adaptable individual with strong interpersonal and communication skills. Able to work independently and handle customer interactions professionally in fast-paced environments.
Timeline
Virtual Assistant
Guaros Towing
02.2026 - 05.2026
Manager's Assistant
JKR Shop
04.2024 - 01.2025
Call Center Representative
EPerformax Contact Centers & BPO
06.2021 - 01.2022
Virtual Assistant
Farmers Insurance Agency
01.2018 - 04.2019
BBA - BSBA - Accountancy
University of Visayas
04.2001 -
Bachelor of Arts - Business Administration – Accountancy
University of Cebu