Princess Dalisay
Service Desk Analyst
Batangas City
Summary
I am widely acknowledged for my outstanding contributions to team success and my dedication to delivering exemplary customer service. My expertise lies in partnering with cross-functional teams to pinpoint and troubleshoot technical challenges. I possess a proven talent for conveying complex technical concepts to non-technical audiences in an accessible manner, which enhances customer comprehension and minimizes the need for further escalation. My collaborative approach and effective communication skills are the cornerstones of my professional persona.
Overview
5
5
years of professional experience
Work History
Service Desk Analyst
ACCENTURE
12.2020 - Current
- Analysing and evaluating software and IT systems
- Provide first-line technical support for hardware and software issues
- Troubleshoot and resolve client inquiries via phone, email, and remote access
- Document all client interactions and technical solutions in the support ticketing system
- Assist in the set up, configuration, and maintenance of client IT systems.
- Experience with Microsoft 365 troubleshooting, Entra AD, and network fundamentals
- Collaborate with higher-level technicians for complex issue.
- Working knowledge of server virtualization technologies (VMware & Azure).
- Mobile device support experience (iOS & Android )
- Active Directory & Microsoft Exchange Online administration.
- Troubleshoot network LAN/WAN connectivity issues
- Troubleshoot network printers.
- Experience with Mac devices.
- Troubleshoot network drive issues
- Robinsons Cybergate Towers 1, 2 And 3 EDSA, Cor Pioneer St, Mandaluyong, 1554 Metro Manila
Education
Bachelor - Bachelor Of Science in INFORMATION TECHNOLOGY with Specialization Track in MANAGEMENT INFORMATION SYSTEM
BATANGAS STATE UNIVERSITY
Alangilan, Batangas01-2019
Skills
HARDWARE AND SOFTWARE OPTIMIZATION
PROBLEM SOLVING TECHNIQUES
NETWORK TROUBLESHOOTING
REMOTE DESKTOP SERVICES
AWARDS
CLOUD FIRST INFRASTRUCTURE ENGINEERING & SECURITY AWARDEE AUG 2021 Shoutout Recognize the Everyday High performing individual and teams who delivered to the delight of Major stakeholders., GANTIMPALA AWARDEE AUG 2023 Growth (New Sales Generation, Incremental Growth and New IT Growth ), CUSTOMER WHISPER AWARDEE January 2024 May 2024
INTERNSHIP
- GROWORX Madrigal Business Park, Alabang, Muntinlupa City Apr 2019-Jul 2019
- Junior Developer
- Writing and testing code, maintaining software, and contributing to various development projects.
Timeline
Service Desk Analyst
ACCENTURE
12.2020 - Current
Bachelor - Bachelor Of Science in INFORMATION TECHNOLOGY with Specialization Track in MANAGEMENT INFORMATION SYSTEM
BATANGAS STATE UNIVERSITY