Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Princess  CUYOS

Princess CUYOS

Naga City,Philippines

Summary

Specialist with strong problem-solving skills and proactive approach to tackling complex challenges. Demonstrates proven track record in delivering innovative solutions that drive efficiency and productivity. Adept at collaborating with cross-functional teams to achieve strategic goals and enhance operational performance. Committed to continuous improvement and fostering culture of excellence within organisations.

Overview

3
3
years of professional experience

Work History

Customer Service & Billing Specialist

Quantrics Enterprises Inc.
Naga City, Philippines
09.2022 - 01.2026
  • Handled complex and high-risk billing disputes, including overcharges, incorrect invoices, adjustments, and refunds.
  • Analyzed customer billing statements to identify discrepancies and root causes.
  • Ensured compliance of billing resolutions with company policies and regulatory standards, minimising risk and enhancing service quality.
  • Provided Customer service support by resolving escalated and high-risk customer concerns

Education

Heavy Equipment Services

Monark Foundation Inc.
San Pedro, Laguna
2019

Skills

  • Customer relationship management
  • Billing dispute resolution
  • Quality assurance
  • Regulatory compliance

Languages

English
Advanced
C1

Timeline

Customer Service & Billing Specialist

Quantrics Enterprises Inc.
09.2022 - 01.2026

Heavy Equipment Services

Monark Foundation Inc.
Princess CUYOS