Summary

Overview

Work History

Skills

Timeline

Princess Cruz

Executive Virtual Assistant

San Jose Del Monte, Province Of Bulacan,BUL

Summary

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

years of professional experience

Work History

Account Manager /Hiring Manager

Remote Leverage

04.2024 - Current

Enhanced client satisfaction through strong relationship-building and prompt needs assessment.
Resolved escalated issues, safeguarding valuable client relationships and ensuring positive outcomes for all parties involved.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Streamlined internal processes for better efficiency in account management tasks.
Built long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty.

General Virtual Assistant

Sales Kiwi

11.2022 - 04.2024

Organized calendar system to track deadlines, events, and appointments, enhancing time management.
Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
Managed office supplies inventory and maintenance requests to ensure an organized and efficient workspace.
Provided administrative support managing office supplies inventory maintenance requests facilities upkeep contributing organized efficient workspace environment.
Updated and organized CRM records by inputting, exporting, and cleaning data to ensure accuracy.
Coordinated virtual Zoom meetings, inviting guests and distributing agendas to facilitate effective communication.

Real Estate Acquisition Manager

Headquarter Investors Capital

02.2019 - 10.2022

Developed strategic acquisition plans, leading to a streamlined process and reduced costs.
Optimized valuation models for target companies, providing accurate assessments for decision-making purposes.
Documented acquisition valuations and earnings accretion and dilution models for public and private companies.
Managed deal pipelines from identification through negotiation stages, maintaining organization throughout the process.
Managed deal pipelines from identification to negotiation, ensuring seamless organization and tracking of all stages.
Evaluated risks of proposed acquisitions, implementing strategies to mitigate potential negative impacts on business outcomes.
Conducted comprehensive due diligence investigations, enhancing understanding of risks and benefits for informed decision-making.
Negotiated pricing and terms with vendors to secure best value for the company.

Senior Customer Service Representative

Iqor Ph

03.2015 - 05.2018

Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Resolved customer service issues by applying company processes and policies, ensuring customers received timely updates.
Engaged clients in person and over phone to answer questions and address complaints.
Managed multiple concurrent tasks effectively, ensuring timely completion and maintaining service quality.
Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Engaged clients in person and over the phone to answer questions and address complaints.

Sales Agent

Afni

02.2013 - 02.2015

Assisted call-in customers with inquiries and order placements, ensuring accurate and timely service.
Achieved top performer status within the company due to consistent high sales numbers.
Enhanced product knowledge through ongoing training, enabling better customer support and sales.
Achieved top performer status within the company due to consistently high sales numbers.
Developed strong relationships with clients through excellent customer service and regular follow-ups.

Sales Associate Tier 2

Convergys

08.2005 - 05.2011

Cultivated customer relationships, resulting in increased repeat business.
Resolved customer challenges by recommending tailored products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Built relationships with customers to encourage repeat business.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Provided positive first impressions to welcome existing, new, and potential customers.
Enhanced customer satisfaction through exceptional service, promptly addressing concerns, and creating a welcoming store environment.

Skills

Account management

Account development

Client relationship management

Account servicing

Sales development

Sales forecasting

Revenue generation

Customer service

Client engagement

Teamwork and collaboration