Open To Work
Hi, I’m
Princess Celenedy E. Gonzales
Batangas
Summary
Logistics professional prepared to optimize delivery operations with focus on efficiency and customer satisfaction. Proven track record in managing schedules and resolving delivery challenges. Team-oriented and adaptable, leveraging communication and organizational skills to meet changing demands.
Overview
6
years of professional experience
1
Certificate
Work History
Peak Support
Service Delivery, Dispatcher
07.2023 - Current
Job overview
- Case Manager (Inbound | Outbound | Email)
- Dispatcher (Roadside assistance)
- Calling clients for approval (advance charges, long distance tow, etc.)
- Calling customer for details such as pick up and drop off location
- Managed communication between drivers, clients, and dispatch teams to resolve issues swiftly.
- Implemented routing software to optimize delivery schedules and reduce operational delays.
- Monitored real-time vehicle tracking systems to improve response times and service levels.
- Calling Service Provider (ETA, tow bill, etc)
- Issuing invoice for payouts /refunds
- Coordinated daily dispatch operations to ensure timely service delivery and efficient resource allocation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Chirpish
Customer Support Specialist
01.2023 - 06.2023
Job overview
- Issuing refunds
- Resolved customer inquiries through phone, email, and chat to ensure satisfaction and retention.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Alorica
Sales Associate
08.2022 - 12.2022
Job overview
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented sales techniques that enhanced cross-selling opportunities during customer interactions.
Manila J
Customer Care Specialist
06.2019 - 05.2022
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
University of Batangas
Bachelor of Science from Industrial Engineering
01.2022
Skills
- Skilled in using Microsoft Office tools
- Proficient in Microsoft Dynamics
- Swoop App proficiency
- Power Apps implementation
- CRM software proficiency
- Effective organizational abilities
- Skilled in prioritizing tasks efficiently
- Logistics software proficiency
- Problem-solving skills
- Understanding of transportation compliance standards
- Effective problem resolution
- Logistics management
- Vehicle tracking systems
- Geographical awareness
- Time management proficiency
- Safety protocol adherence
Certification
- Certified Lean Six Sigma Passer - Yellow Belt (2019-12-17)
- Basic Occupational Safety and Health (BOSH) Passer (2022-05-08)
Timeline
Service Delivery, Dispatcher
Peak Support
07.2023 - Current
Customer Support Specialist
Chirpish
01.2023 - 06.2023
Sales Associate
Alorica
08.2022 - 12.2022
Customer Care Specialist
Manila J
06.2019 - 05.2022
University of Batangas
Bachelor of Science from Industrial Engineering
Competencies
- 50WPM
- Customer Response
- Complaint Resolution
- Order Fulfillment
- Creative Problem Solving
- Record Keeping Strength
- Service standard compliance
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₱500/hr - ₱1000/hrSOFTWARE
- Konnektive
- Dialpad
- Swoop
- Microsoft Dynamics
Competencies
- 50WPM
- Customer Response
- Complaint Resolution
- Order Fulfillment
- Creative Problem Solving
- Record Keeping Strength
- Service standard compliance
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