Princess Aujie Montante
BPO TRAINER AND SALES REPRESENTATIVE
Puerto Princesa City
Summary
Diligent Client Success Manager with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant
RemoteProPH
2024.12 - 2025.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Project Manager, Client Services
8Dex
2024.03 - 2024.12
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
Outbound Sales Agent
Hellofresh / Youfoodz
2023.05 - 2024.09
- Entice customers with cancelled subscriptions to resubscribe to the service provided.
- Direct customer feedback regarding product and/or service concerns that resulted their cancellation to the appropriate teams.
- Addressing customer inquiries and issues through email in a timely manner.
- Checking comparable items with more agreeable specifications and pricing.
Email and Voice CSR
Beer52
2022.11 - 2023.05
- Timely email responses to subscription members who have issues with delivery delays, order defects and damages, and missing packages.
- Communicating retention offers to members who wish to cancel their subscriptions.
Subject-Matter Expert & Trainer
Amazon
2021.06 - 2022.11
- Developing and executing training programs to enhance both soft skills and product knowledge of campaign New Hires.
- Meeting desired output from trained hires through monitored KPIs.
- Conducting Refresher Training, coaching, and floor support for low-performing teams.
- Complete administrative tasks received from and submitted to the Talent Acquisition and Operations Teams.
- Handling product and policy inquiries, processing returns and replacements for missing, wrong, damaged, or defective items.
- Checking warranty claims and bridging the customer and sellers through Seller Central.
Email CSR
Macy / Bloomingdale
2018.10 - 2019.08
Education
BS Accountancy -
Palawan State University
2018.01 - 2020.01
BS Accountancy - undefined
Palawan State University
2020.08 - 2021.06
Skills
- Customer Service Management
- Team Leadership and Management
- Performance Management
- Data Analysis and Reporting
- Classroom and Virtual Training
- Facilitation
- Email Management
- Presentation & Public Speaking
Timeline
Administrative Assistant
RemoteProPH
2024.12 - 2025.03
Project Manager, Client Services
8Dex
2024.03 - 2024.12
Outbound Sales Agent
Hellofresh / Youfoodz
2023.05 - 2024.09
Email and Voice CSR
Beer52
2022.11 - 2023.05
Subject-Matter Expert & Trainer
Amazon
2021.06 - 2022.11
BS Accountancy - undefined
Palawan State University
2020.08 - 2021.06
Email CSR
Macy / Bloomingdale
2018.10 - 2019.08
BS Accountancy -
Palawan State University
2018.01 - 2020.01