PRINCESS ANN C. MERCADO
Lipa City
Summary
Experienced in a fast-paced engineering environment, honed technical and analytical skills. Adapts quickly and learns new concepts, instrumental in solving complex problems and managing projects effectively. Eager to leverage transferable skills in a new field to drive innovation and efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sagility
09.2022 - 01.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Safety Officer II
BESO Safety Training & Consultancy Services
10.2023 - 11.2023
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Communicated safety performance and progress to management and employees to provide up to date information.
Engineering Internship
Melham Construction Corporation
10.2022 - 03.2023
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Petroleum Engineering
Batangas State UniversityNational Engineering Univ
Alangilan, Province Of Batangas, Philippines07-2023
Senior High School - Science, Technology, Engineering And Mathematics
Lipa City Colleges- Silvercrest
Lipa City, Province Of Batangas, Philippines05-2018
Secondary -
Fernando Air Base Elementary School
Lipa City, Province Of Batangas, Philippines05-2016
Secondary -
Fernando Air Base Elementary School
Lipa City, Province Of Batangas, Philippines05-2016
Primary -
Fernando Air Base Elementary School
Lipa City, Province Of Batangas, Philippines05-2012
Skills
- Flexibility
- Time Management
- Computer Literacy
- Ability to Work Under Pressure
- Multitasking
- Excellent Oral Communication Skills
- Professionalism
- Strong Work Ethic
- Customer service
Languages
English
Filipino
Training
BESO Safety Training & Consultancy Services, 10/01/23
Timeline
Safety Officer II
BESO Safety Training & Consultancy Services
10.2023 - 11.2023
Engineering Internship
Melham Construction Corporation
10.2022 - 03.2023
Customer Service Representative
Sagility
09.2022 - 01.2024
Bachelor of Science - Petroleum Engineering
Batangas State UniversityNational Engineering Univ
Senior High School - Science, Technology, Engineering And Mathematics
Lipa City Colleges- Silvercrest
Secondary -
Fernando Air Base Elementary School
Secondary -
Fernando Air Base Elementary School
Primary -
Fernando Air Base Elementary School
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