Princes Mae Roma
Davao City, Province of Davao del Sur,DAS
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Costumer Service Representative
Telesenergy
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Alorica Davao
12.2023 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Customer Service Representative
Siblings Solution
03.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Zhanji Business Solution
02.2021 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales targets through effective planning and goal setting.
Education
High School Diploma -
Brokenshire College Toril
2FMW+679, Purok 8 Pagkakaisa, Toril, Davao City, D03-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Scheduling
Languages
English
Upper intermediate (B2)
Timeline
Costumer Service Representative
Telesenergy
09.2024 - 02.2025
Sales Representative
Alorica Davao
12.2023 - 08.2024
Customer Service Representative
Siblings Solution
03.2022 - 07.2022
Sales Representative
Zhanji Business Solution
02.2021 - 08.2021
High School Diploma -
Brokenshire College Toril
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