Summary
Overview
Work History
Education
Skills
Timeline
Generic

Princes Joy Oberes

Quezon City,00

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Genpact
02.2024 - Current
  • Maintained detailed records of customer interactions for quality assurance purposes.
  • Confirming patient insurance coverage and benefits for both providers and member.
  • Ensure claims are processed in accordance with company policies, procedures, and relevant regulations.
  • Explaining and analyst claims denials.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both member and provider.

Technical Support Representative

Alorica
10.2021 - 10.2023
  • Assisted customers with technical inquiries, providing clear solutions and troubleshooting guidance.
  • Collaborated with team members to resolve complex technical issues and improve service delivery.
  • Documented customer interactions and technical resolutions for knowledge base updates.
  • Learned and utilized company software to efficiently manage customer support tickets.
  • Provided technical support to resolve customer inquiries and issues efficiently.
  • Reviews, analyzes, and ensures the accuracy of billing information

Accounting Clerk

Benevolent 1 Manpower Consultancy(BMC)and Services Inc.
05.2021 - 10.2021
  • Processed invoices and expense reports, ensuring accuracy and compliance with company policies.
  • Assisted in payroll preparation, verifying employee hours and related documentation for accuracy.
  • Input financial data and produced reports using SAP Accounting Software.
  • Responsible for ensuring a company's inventory records are accurate and reliable.


Education

Bachelor of Science -

Our Lady of Fatima University
Valenzuela, Philippines
04-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Call center operations
  • Documentation
  • Technical support
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Genpact
02.2024 - Current

Technical Support Representative

Alorica
10.2021 - 10.2023

Accounting Clerk

Benevolent 1 Manpower Consultancy(BMC)and Services Inc.
05.2021 - 10.2021

Bachelor of Science -

Our Lady of Fatima University

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Princes Joy Oberes