Princes Cris Ugmad
Cebu City
Summary
Driven Account Specialist with a satisfactory record at JP Morgan Chase & Co, enhancing client satisfaction and managing multiple accounts with exceptional attention to detail. Skilled in Data Management and Teamwork, demonstrated through coaching for efficiency and ensuring compliance with quality standards. Achieved significant improvements in customer service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Account Specialist
JP Morgan Chase & Co
Jose Ma Del Mar Ave, Apas, Cebu City
06.2023 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
Account Supervisor
Teleperformance
Insular Building, Luz, Business Park, Cebu City
08.2021 - 06.2023
- Identified strengths and opportunities of the agents, coaching them for efficiency in calls taking.
- Handled escalations from the clients regarding the quality of the service provided by an agent.
- Attended calibrations and meetings to discuss how to improve overall customer satisfaction.
- Ensured KPI (Key Performance Indicator) summary is submitted promptly on a daily, weekly, monthly basis.
Education
Bachelor In Secondary Education - Mathematics
J.H Cerilles State College
Caridad, Dumingag, Zamboanga Del Sur04.2019
Skills
- Data Management
- Microsoft Office proficiency
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Effective Communication
- Interpersonal Skills
- Professionalism
Timeline
Account Specialist
JP Morgan Chase & Co
06.2023 - Current
Account Supervisor
Teleperformance
08.2021 - 06.2023
Bachelor In Secondary Education - Mathematics
J.H Cerilles State College