Princes May Lacambra

• Attend telephone calls to obtain orders.
• Listen carefully to customers in order to attain correct information.
• Provide customers with information on products and services.
• Punch orders into the system, ensuring timeliness and accuracy.
• Check punched in data to ensure that it is correctly recorded.

• Managing social media accounts, scheduling posts, and engaging with the audience to build brand awareness.
• Conducting research on competitors, industry trends, and customer preferences to help make informed business decisions.
• Monitoring and responding to customer reviews on the online store or other review platforms to maintain a positive brand reputation.
• Communicating with suppliers and coordinating product shipments and deliveries.
• Inputting and organizing data into spreadsheets or databases.
• Knowledge of Facebook Meta Business Suite and Facebook Business Manager.
• Create and set up ad accounts, ensuring proper settings, billing, and permissions.
• Conduct research to identify the target audience and create audience segments based on demographics, interests, behaviors, and other targeting options provided by Facebook.
• Monitor ad spending and allocate budgets effectively across campaigns and ad sets based on performance.

• Handled high volume of outbound calls to prospective leads and introduce our real estate agency’s services and value proposition.
• Set appointments for interested prospects to meet with our real estate agents or brokers, facilitating further discussions and property viewings.
• Conduct regular follow-ups with leads to nurture relationships and keep them engaged with our services.

• Managed 80 inbound calls per day and customer service inquiries regarding phone or mobile services, billing concerns, and promo packages.
• Assists customers with billing inquiries, explains charges, processes payments, and handles billing adjustments when necessary.
• Troubleshoot technical issues with customers’ devices, routers, modems, and other telecommunications equipment, guiding them through step-by-step solutions.
• Manage customer accounts, update contact information, and ensure accurate and up-to-date customer records.
• Identify opportunities to upsell or cross-sell additional services, packages, or promotions that align with the customer’s needs and interests.