Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
PRINCES CAMILLE CALCES

PRINCES CAMILLE CALCES

Customer Service Representative
Cavite

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balancePaid time offWork from home optionHealthcare benefits

Summary

Results-oriented professional with a commitment to delivering exceptional service and adapting to new challenges. Skilled in utilizing training and knowledge to contribute to organizational success. Strong communication abilities and a proactive mindset drive continuous learning and value creation in every role.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TALENTPOP
04.2022 - 09.2025
  • Addressed customer inquiries via email, chat, and phone, enhancing support experience with Gorgias, Shopify, and Aircall.
  • Consistently maintained high customer satisfaction by delivering empathetic and solution-oriented support.
  • Provided product information, troubleshooting assistance, and post-purchase support.
  • Coordinated order fulfillment and vendor communication to ensure timely deliveries and improve customer satisfaction.
  • Managed order fulfillment and coordinated with vendors to ensure timely deliveries.
  • Quickly adapted to new client processes and tools, facilitating seamless transitions and maintaining service quality.

Account Associate

VXI PHILIPPINES
, PH
01.2019 - 12.2020
  • Managed client calendars, scheduling, and appointment confirmations with consistent accuracy.
  • Coordinated inbox management, prioritizing messages and routing requests to proper channels.
  • Streamlined administrative workflows to reduce repetitive tasks and improve response speed.
  • Prepared reports, documents, and presentation materials for daily client operations.

Education

Bachelor of Science - Management

RIZAL TECHNOLOGICAL UNIVERSITY (RTU)
Pasig, Metro Manila, Philippines
01-2015

Skills

Adaptability

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Call center experience

Order processing

Technical support

Timeline

Customer Service Representative

TALENTPOP
04.2022 - 09.2025

Account Associate

VXI PHILIPPINES
01.2019 - 12.2020

Bachelor of Science - Management

RIZAL TECHNOLOGICAL UNIVERSITY (RTU)
PRINCES CAMILLE CALCESCustomer Service Representative