Prince Rowen Corpuz
Prefessional, Quality
Summary
As Quality Assurance Auditor with Dynamic and detail-oriented professional with extensive experience in customer service, quality auditing, and client relations. Proven track record of resolving complex client issues, ensuring compliance with established standards, and delivering exceptional service. Adept at managing multiple tasks with efficiency, including bookkeeping and administrative support, in both virtual and in-person settings. Strong communicator with a customer-first mindset and a commitment to continuous improvement. Skilled in problem-solving, process optimization, and building lasting client relationships.
Overview
11
11
years of professional experience
Work History
Professional, Service Quality Assurance
Ingram Micro Phils. BPO LLC
01.2019 - Current
- Supports process and works closely with Performance Readiness Training, Operations and the site team leaders to monitor set Service Quality performance standards
- Initial validation of reported incidents, escalations and errors received from internal/external customers of the process responsible for
- Creation and documentation of process performance audits conducted over identified opportunities areas in production
- Creates report of emerging trends, performance gap analyses and quick-win recommendations to Operations
- Assists the Business Process Improvement team specialists in their process-relevant studies and projects by providing Service Quality data as necessary by request
- Collaborates with the rest of the Service Delivery Excellence Team, other support groups, and Operations teams to provide relevant quality input gathered from all auditing activities conducted in the targeted areas of production to become instrumental in day-to-day simple solutions building.
Associate III
Ingram Micro Phils. BPO LLC
08.2016 - 12.2018
- Loading promotions into Ingram Micro system
- Processing daily operational tasks in respect to keeping strict deadlines
- Supporting local teams by raising and analyzing daily working problems
- Creating claims and sending them to our Vendor Partners
- Reconciliation of the open balance.
Customer Service Specialist
Ingram Micro Phils. BPO LLC
10.2014 - 08.2016
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Credit Card Specialist
Bank of America
05.2013 - 10.2014
- Provides guidance in determining the best type of credit card products and explain requirements or restrictions
- Suggests debt management plans or financial aid packages for past due accounts
- Investigates on charges on customer statement of accounts
- Processes disputes and filing refund on unauthorized charges and fees on customer's account
- Helps on updating customer information
- Generates and provides updated statement of accounts to customer.
Education
Bachelor of Science, Commerce major in Internal Auditing - undefined
Far Eastern University
Sampaloc, ManilaSkills
Attention to detail
Timeline
Professional, Service Quality Assurance
Ingram Micro Phils. BPO LLC
01.2019 - Current
Associate III
Ingram Micro Phils. BPO LLC
08.2016 - 12.2018
Customer Service Specialist
Ingram Micro Phils. BPO LLC
10.2014 - 08.2016
Credit Card Specialist
Bank of America
05.2013 - 10.2014
Bachelor of Science, Commerce major in Internal Auditing - undefined
Far Eastern University
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