Prince Michael Borromeo
CITY OF MANDALUYONG
Summary
Experienced Technical Support Agent Representative adept at assessing customer inquiries to determine effective resolution strategies. Maintained comprehensive documentation of customer interactions, which facilitated improved service delivery and issue tracking. Proficient in technical troubleshooting and remote support, contributing to enhanced customer satisfaction through timely and accurate responses. Capable of analyzing technical issues and implementing solutions that address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Technical Support Agent Representative
Acquire BPO
CITY OF MANDALUYONG
08.2024 - Current
- Maintained up-to-date records of customer accounts including contact information, warranties, repair history.
- Identified potential risks associated with product usage in order to provide proactive support solutions.
- Created detailed documentation of customer interactions and troubleshooting steps taken.
- Assessed customer inquiries to determine the best course of action for resolution.
- Responded promptly to customer inquiries while ensuring accuracy of information provided.
- Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
Education
Bachelor of Science in Business Administration - Human Resource Management
Polytechnic University of The Philippines
Anonas Street, Sta. Mesa, Manila, Philippines Skills
- Customer relationship management
- Conflict resolution
- Analytical thinking
- Effective communication
- Remote support
- Network configuration
- Technical troubleshooting
- Customer service
- Problem solving
- System configuration
- Verbal and written communication
- Active listening
- Technical issues analysis
- Technical support
- Complaint resolution
Languages
Filipino
First Language
English
Intermediate (B1)
B1
Timeline
Technical Support Agent Representative
Acquire BPO
08.2024 - Current
Bachelor of Science in Business Administration - Human Resource Management
Polytechnic University of The Philippines