Prince Jhessie Jularbal
Baguio City, Province of Benguet
Summary
Well-qualified Training Associate adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach whilst producing highly skilled and proficient aspiring customer service representative.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Teacher of English to Speakers of Other Languages
ALO7
06.2021 - 10.2021
- Provided quality English Education to Chinese students of varying levels and prepare for classes as required.
- Addressed all aspects of communication through suitable instruction that develops each student’s ability to read, write, speak, and listen in the appropriate content area.
- Ensured student satisfaction and professionalism at all times.
- Delivered and implement a variety of lesson plans that utilizes broad range of appropriate teaching techniques and incorporates challenging instructional strategies.
Teacher of English to Speakers of Other Languages
Acadsoc
05.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided quality English education to non-speaking English to various nationalities from beginners to IELTS examiners.
- Trained to be licensed and certified IELTS, TOEFL and TOEIC teacher.
- Conducted virtual lessons for English classes for both local and international clients.
Education
Bachelor of Secondary Education in General Science -
Baguio Central University
Baguio City, Province Of Benguet, Philippines03.2020
Bachelor of Engineering in Chemistry -
Saint Louis University
Baguio City, Philippines03.2020
Skills
Proficient with Microsoft Office Software such as Excel, Powerpoint, Word and Outlook
Strong analytical and problem-solving skills
Excellent communication and intrapersonal abilities
Certification
- Certified JUMP! Trainer Graduate, Mentored by Trainer Amiel Fronda - 10/2023
Reference
- Jay Sarmiento
Supervisor at Teleperformance, Baguio City
Email: JSarmiento@greenixpc.com
- Mark Camit
Supervisor at Teleperformance, Baguio City
Email: MCamit@greenixpc.com
Timeline
Customer Service Representative
Teleperformance
11.2021 - Current
Teacher of English to Speakers of Other Languages
ALO7
06.2021 - 10.2021
Teacher of English to Speakers of Other Languages
Acadsoc
05.2020 - 05.2021
Bachelor of Secondary Education in General Science -
Baguio Central University
Bachelor of Engineering in Chemistry -
Saint Louis University
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