Prince Dandref Valencia

Assitant Operations Manager

Mandaluyong City

Summary

Self driven, passionate and well experienced Operations Manager with an impressive background of Managing a multi-million dollar business sales operations while providing analysis, strategic adjustments, Sales support and quality control management. Worked to improve and stabilize positive sales output and to manage consistency in work quality and production. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Specializes in creating analytical reports based on actual performance and sales metrics, trends, forecasted data and most especially, developing logical and advantageous strategic sales operating plans.

Overview

years of professional experience

years of post-secondary education

Work History

Garrett & Talon Inc.
Mandaluyong City

Assistant Operations Manager

09.2009 - 09.2019

Job overview

Key Player in creation of "THE SALES DEPARTMENT" of The Company.
Was consistent on being THE TOP SELLER.
Climbed the Ranks from being a Sales Agent to The Sales Department Manager
Consistently communicated in lucid and effective manner with the Owner about Sales programs and adjustments to achieve Sales Quota and Metric goals regularly.
Catapulted Sales production with excellent consistency.
Performed statistical analyses to gather data for operational and forecast team needs.
Introduced new methods, practices, and systems to reduce turnaround time.
Monitored key performance metrics to identify areas for improvement.
Developed systems and procedures to improve operational quality and team efficiency.
Implemented new technology to streamline processes and improve operations.
Reduced operational risks while organizing data to forecast performance trends.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Reported issues to higher management with great detail.
Big Contributor to creation of company objectives and worked to support them.
Led with excellent management and effective sales skills.
Worked to support company mission and adhered to company protocol at all times.
Taught employees how to collaborate on daily job tasks and achieve service targets.
Functioned with high level of technical competency.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization while also monitoring productivity of current employees.
Developed and maintain operational guidelines for staff.
Supervised operations team to support operational excellence and excellent customer service.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Garrett & Talon Inc.
Mandaluyong City

Senior Sales Supervisor

01.2022 - 09.2023

Job overview

Managed over 20 agents in one Team
Was able to improve Team Metrics since my return and developed new programs to make monitoring better with the WFH set up
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Analyzed past sales data and team performance to develop realistic sales goals.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Developed sales strategy based on research of consumer buying trends and market conditions.
Created and implemented successful sales campaigns to drive leads and increase sales.
Directed sales support staff in administrative tasks to help sales reps close deals.
Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Developed and implemented strategies to increase sales and improve customer service.
Improved productivity of customer service team by leading training initiatives and revamping schedules.
Maintained up-to-date knowledge of products and services offered to customers.
Developed and enforced policies and procedures for compliance with company policies.
Trained and coached sales team members on best practices for customer service and sales techniques.
Facilitated regular team meetings to discuss challenges, successes and strategies.
Monitored daily sales performance and provided feedback to each team member.
Developed and implemented incentive programs to increase sales and customer loyalty.
Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

Education

RIzal Technological University
Mandaluyong City

Bachelor of Science from Civil Engineering

06.2003 - 10.2008

University Overview

Skills

Cost analysis and savings

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Timeline