MS Office
Prince Cedric Jose
Senior Customer Success Executive
Bacoor, Province Of Cavite
Summary
Dynamic Senior Customer Success Executive at Softlink Global, adept at enhancing client engagement and optimizing ERP solutions. Proven track record in delivering tailored training and strategic guidance, resulting in improved product utilization. Strong analytical skills and a commitment to service excellence drive successful onboarding and implementation processes.
Overview
5
5
years of professional experience
6
6
Certifications
1
1
Language
Work History
Senior Customer Success Executive
Softlink Global (Phil.) Pvt. Ltd.
02.2024 - Current
- Conduct Specializes in ERP solutions, particularly Logi-sys, supporting end-to-end client onboarding and implementation
- Conducts process discovery and process audits to identify gaps, improve efficiency, and design optimized workflows
- Monitors and analyzes product utilization to ensure clients maximize system capabilities
- Delivers hands-on training sessions tailored to client operations and business needs
- Provides daily technical and functional support via Viber, email, phone, and on-site visits
- Presents system updates, new features, and add-ons to drive user adoption and engagement
- Assists in product demonstrations for prospective clients
- Mentors and trains new employees, promoting knowledge sharing and service excellence
Customer Service Back Office - Air Export
Newage Software and Solutions
05.2023 - 01.2024
- Responds promptly to customer inquiries & RFQ via email and other communication channels
- Prepares and sends quotations; coordinates with truckers, warehouses, and airlines to obtain competitive rates
- Creates jobs and prepares export documentation (e.g., HAWB, MAWB, labels) upon shipment confirmation
- Submits booking requests to airlines and ensures timely processing
- Ensures accurate and timely shipment execution in coordination with all stakeholders
- Provides regular updates to customers regarding shipment status and routing details
- Monitors shipment movements to ensure smooth execution and timely delivery
- Prepares and issues debit notes to customers accurately and on time
- Performs job closing, ensuring all documentation, billing, and records are completed.
Documentation Assistant - Air Export
Aspac International Airfreight Inc.
11.2020 - 03.2023
- Assists in booking shipments with airlines and coordinates with customers on cargo availability
- Supports coordination and planning of shipment execution with truckers, airlines, processors, and Bureau of Customs
- Prepares export documentation, including HAWB, MAWB, manifest, transfer manifest, and cargo labels/markings
- Submits Air Waybills (AWB) to airlines and processes export requirements such as Export Declarations and Certificates of Origin with the Bureau of Customs
- Assists in tendering cargo to airlines, ensuring proper handling and turnover to airline representatives
- Monitors shipment status through airline tracking systems and provides timely updates to customers
- Sends pre-alerts to destination agents and submits draft HAWB/MAWB for approval
- Performs job closing, ensuring all records are updated, completed, and properly file
Education
Bachelor of Science - Customs Administration
Philippine Merchant Marine School
Las Pinas, Metro Manila, Philippines 04.2001 -
High School Diploma -
Green Valley Academy
Bacoor, Province Of Cavite, Philippines 04.2001 -
Skills
Client engagement
Collaborative team member
Strategic team guidance
Organizational proficiency
Analytical skills
Product development
Skill enhancement programs
Software
AI Websites
Logi-Sys
Certification
7 Habits of Highly Effective People Training - Aspac International
Sports, Reading, Anime & Manga
I occasionally play basketball as a recreational sport to stay active and maintain teamwork and discipline. I enjoy reading manga and watching anime across different genres, which helps me appreciate storytelling, creativity, and different cultures. I also watch movies from various genres, broadening my perspective and entertainment interests.
Timeline
Logi-Sys Professional, Softlink Global Phils - [2024-2026}
12-2026
Logi-Sys Operator, Softlink Global Phils - {2024-2026}
12-2026
Senior Customer Success Executive
Softlink Global (Phil.) Pvt. Ltd.
02.2024 - Current
Customer Service Back Office - Air Export
Newage Software and Solutions
05.2023 - 01.2024
Occupational First Aid & BLS with AED Training - Aspac International
01-2023
Customer Service Skills Training - Aspac International
08-2022
Effective Time Management Training - Aspac International
01-2022
7 Habits of Highly Effective People Training - Aspac International
01-2021
Documentation Assistant - Air Export
Aspac International Airfreight Inc.
11.2020 - 03.2023
Bachelor of Science - Customs Administration
Philippine Merchant Marine School
04.2001 -
High School Diploma -
Green Valley Academy
04.2001 -