PRINCE AHMAD EDRUZ S. ABEDIN
General Santos
Summary
Results-driven Virtual Assistant with hands-on experience in cold calling, lead generation, and appointment setting across multiple industries. Skilled in administrative support, client communication, and managing day-to-day operations remotely. Eager to contribute strong organizational abilities, adaptability, and a commitment to continuous improvement to support team success.
Overview
4
4
years of professional experience
1
1
Language
Work History
COLD CALLER
WESTLAKE
Remote
10.2025 - Current
- Generated leads and transferred to Professional Advisers for follow-up.
- Developed targeted call scripts to engage potential clients and enhance communication efficiency.
- Collaborated with sales team to refine lead qualification criteria and optimize conversion rates.
- Analyzed call performance metrics to identify trends and implement process improvements.
- Established rapport with clients, fostering long-term relationships through consistent follow-up efforts.
APPOINTMENT SETTER
VAS OUTSOURCING
08.2024 - 09.2025
- Facilitated meetings between business owners and brokers to enhance collaboration
- Scheduled and coordinated appointments for clients to optimize workflow efficiency.
- Managed CRM systems to track leads and improve client follow-up processes.
- Developed scripts for outbound calls, enhancing communication effectiveness with prospects.
COLD CALLER
JCON BPO
01.2023 - 07.2024
- Executed cold calls to potential clients, introducing services and generating leads.
- Conducted thorough market research to identify prospective customers and improve outreach strategies.
- Maintained accurate records of customer interactions and follow-ups in CRM software.
- Trained and mentored junior cold callers on effective techniques and best practices.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
Education
Bachelor of Science in Civil Engineering - Structural Engineering
Ramon Magsaysay Memorial Colleges
General Santos, Province Of South Cotabato, Philippines01-2026
Skills
- Cold Calling
- Lead Generation
- Appointment Setting
- Sales & Outreach
- Objection handling
- Sales Representative
- Lead Management
- Follow-Up Coordination
- Lead Tracking
- Call Documentation
- Appointment Coordination
- Sales Techniques
- Administrative Support
- Travel coordination
- Office software
- Time Management
- Detail-Oriented
- Conversation Management
- Customer Engagement
- Document management
- CRM navigation
- Email Management
Languages
English
Bilingual or Proficient (C2)
Timeline
COLD CALLER
WESTLAKE
10.2025 - Current
APPOINTMENT SETTER
VAS OUTSOURCING
08.2024 - 09.2025
COLD CALLER
JCON BPO
01.2023 - 07.2024
Bachelor of Science in Civil Engineering - Structural Engineering
Ramon Magsaysay Memorial Colleges