Primrose Grace Legaspi
Cagayan De Oro, Misamis Oriental
Summary
Highly organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Possessing keen attention to detail and strong decision-making skills, able to effectively manage multiple concurrent tasks. Demonstrates a self-motivated work ethic, thriving in both independent and team environments. A hardworking and passionate job seeker with strong organizational skills, making me an ideal candidate for an entry-level administrative assistant position. Ready to contribute to the team's efforts in achieving company goals.
Overview
8
8
years of professional experience
Work History
Real Estate Virtual Assistant
Evolved Realty Brokerage
2024.08 - Current
- Monitor emails, organized inbox, and prioritized messages for supervisor.
- Answer and screen calls to provide information, schedule appointments and take detailed messages.
- Facilitate smooth operations with proficient data entry and document management for various projects.
- Prepare real estate forms, leasing agreements, and listing documents in a timely and accurate manner.
- Assist in the preparation of offers, ensuring all associated documentation is complete and adheres to legal standards.
- Enter and manage data in the Customer Relationship Management (CRM) system, maintaining current and accurate records.
- Acquire and maintain proficiency in Multiple Listing Service (MLS), Realm, BrokerBay, and other relevant real estate platforms.
- Provide support to realtors with system-related inquiries, including form completion and platform navigation.
- Offer training and technical support to new agents, ensuring effective use of the CRMs used.
- Coordinate and facilitate the onboarding process for new team members, ensuring a smooth transition.
- Conduct comprehensive training sessions on various real estate systems, tools, and processes.
- Develop and update training materials, ensuring they reflect the latest industry standards and practices.
- Create, manage, and respond to advertisements on social media platforms, including Facebook and marketplace listings.
- Assist with the development and execution of email marketing campaigns, and contribute to branding and logo design efforts.
- Support copywriting needs for property listings, marketing materials, and promotional content.
Short-Term Rental Property Manager
On Vacation Management
2022.11 - 2024.05
- Handle all guest communications, from inquiries and bookings to check-ins and check-outs.
- Ensure timely and accurate responses to guest inquiries.
- Address guest issues or complaints promptly and professionally to ensure a high level of guest satisfaction.
- Coordinate regular cleaning and maintenance services between guest stays.
- Conduct property inspections to ensure the properties are clean, well-maintained, and meet quality standards.
- Liaise with vendors, maintenance staff, and contractors for repairs and upgrades.
- Create and maintain property listings on Airbnb, Vrbo, and other short-term rental platforms.
- Optimize listings with high-quality photos, detailed descriptions, and competitive pricing strategies.
- Monitor and update availability calendars to avoid double bookings.
- Implement dynamic pricing strategies based on market trends, demand, and seasonal factors.
- Analyze and adjust pricing to maximize occupancy and revenue.
- Track and report on key performance metrics, such as occupancy rates, revenue per booking, and guest satisfaction.
- Ensure all properties comply with local laws and regulations regarding short-term rentals.
- Obtain and manage necessary permits or licenses.
- Stay informed about changes in legislation that may affect short-term rental operations.
- Manage financial transactions, including guest payments, refunds, and vendor payments.
Prepare financial reports for property owners, detailing income, expenses, and profitability.
Assist with budgeting and forecasting for future periods.
Executive Assistant
Dan's Family Homes
2021.10 - 2024.02
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted clients in preparing their homes for sale, offering expert guidance on decluttering and staging techniques.
- Conducted thorough research on comparable properties to support pricing recommendations and negotiations.
- Spearheaded initiatives to improve office practices related to listings management, increasing overall team productivity.
- Collaborated with agents to schedule showings, ensuring seamless communication and a positive experience for all parties involved.
- Managed contracts and documentation, ensuring timely completion of necessary paperwork for successful transactions.
- Maintained open lines of communication between all parties involved in transactions, fostering trust and transparency throughout the process.
- Evaluated client needs accurately through comprehensive intake interviews, tailoring services accordingly for optimal outcomes.
- Negotiated favorable terms on behalf of clients during the transaction process, ensuring their best interests were protected.
- Streamlined listing processes for efficiency, updating and maintaining accurate property records in databases.
- Coordinated with photographers and staging professionals to showcase properties effectively, attracting potential buyers.
- Established strong professional relationships with local vendors, improving the overall quality of property presentations.
- Boosted property listings visibility by implementing strategic online marketing campaigns.
- Proactively identified potential issues with listings and took corrective action as needed, ensuring a smooth experience for clients.
- Utilized social media channels effectively to promote listings, expanding reach to a wider audience of potential buyers.
- Communicated with landlord regarding building and tenant issues.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Conferred with customers by telephone, chat or email to provide information.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
- Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
- Conducted consistent follow-ups with clients to address any concerns or questions related to their transactions promptly.
- Improved overall efficiency of the office by creating templates and checklists for recurring tasks in the transaction process.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
Real Estate Administrative Assistant
Galaxy Realty Services
2022.07 - 2022.10
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
- Increased agent productivity by coordinating property showings, open houses, and client appointments.
- Expedited the lease signing process for tenants with thorough background checks and timely preparation of paperwork.
- Improved office efficiency by maintaining accurate records of properties listed, contracts signed, and payments received.
- Supported agents in closing deals successfully with thorough documentation and contract management.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Kept contacts organized with Tenant Cloud and ABoR Portal system to maintain readiness for future mailings.
- Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
- Handle all tenant communications, from inquiries and bookings to check-ins and check-outs.
- Ensure timely and accurate responses to tenant inquiries.
- Address tenant issues or complaints promptly and professionally to ensure a high level of guest satisfaction.
Human Resource Specialist
Envizion Philippines, Inc.
2017.10 - 2021.01
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with PH Labor Law guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, SSS queries, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
Human Resource Assistant
Watsons Personal Care, Inc.
2016.03 - 2017.10
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Managed confidential employee records, safeguarding personal and professional information.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
Virtual Assistant
I Need A Michee
2017.07 - 2017.10
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Managed CRM input, exports and clean up.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Organized and managed team tasks using Trello and Asana.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Uploaded files for team use on Google Suite and SharePoint.
- Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.
- Streamlined travel arrangements for executives, optimizing itineraries and managing unforeseen changes efficiently.
Education
Bachelor of Science - Psychology
Xavier University-Ateneo De Cagayan
Cagayan De Oro, Province Of Misamis Oriental, Philippines03.2016
Skills
- Calendar Management
- CRM Management
- Social Media Updating
- Document Preparation
- Meeting Scheduling
- File Organization
- Travel Planning
- Expense Tracking
- Travel Arrangements
- Basic Graphic Design
- Spreadsheet Management
- Database Maintenance
- Webinar Support
- Issue Research
- Fast Learner
- Customer Service
- Scheduling and calendar management
- Data Entry
- Multitasking and Time Management
- Microsoft Office
- Customer relations and communications
- Document and File Management
- Appointment Coordination
- Administrative background
- Clerical Support
- Office Management
- Filing and data archiving
- Event Planning
- Office Administration
- Records Management
- High Volume Phone Inquiries
- Records Management Systems
- Remote Conferencing
- Payroll Administration
- Event Coordination
Timeline
Real Estate Virtual Assistant
Evolved Realty Brokerage
2024.08 - Current
Short-Term Rental Property Manager
On Vacation Management
2022.11 - 2024.05
Real Estate Administrative Assistant
Galaxy Realty Services
2022.07 - 2022.10
Executive Assistant
Dan's Family Homes
2021.10 - 2024.02
Human Resource Specialist
Envizion Philippines, Inc.
2017.10 - 2021.01
Virtual Assistant
I Need A Michee
2017.07 - 2017.10
Human Resource Assistant
Watsons Personal Care, Inc.
2016.03 - 2017.10
Bachelor of Science - Psychology
Xavier University-Ateneo De Cagayan
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