Primadonna Costales
Summary
Driven and adaptable Secretary with experience at Avon, adept in document preparation and customer service. Excelled in maintaining confidentiality and enhancing communication, significantly improving operational efficiency. Demonstrates exceptional organizational skills and a commitment to continuous improvement, leveraging expertise in Microsoft Office and interpersonal relations to support business objectives.
Overview
2
2
years of professional experience
Work History
Secretary Intern
Avon
05.2013 - 11.2013
- Responded to inquiries from callers seeking information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Secretary Cashier
Majar Group of Companies
11.2011 - 02.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Education
High School Diploma -
Pascual Rivera Pimentel Academy
Ilocos Sur04-2004
Skills
- Document preparation
- File management
- Calendar management
- Proofreading
- Expense tracking
- Report generation
- Confidentiality
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer and client relations
- Verbal and written communication
- Document and file management
- Customer relations and communications
- Decision-making
- Relationship building
- Office administration
- Organizational management
- Microsoft office
- Writing and editing
- Documentation and recordkeeping
- Data entry
- Task prioritization
- Confidentiality and data protection
- Self motivation
- Database entry
- Excel spreadsheets
- Interpersonal skills
- Client relations
- Analytical thinking
- Record keeping
- Inventory control
- Continuous improvement
Cross Stitch, Reading books,
I love needle works,doing cross stitch help me relax and sort out ideas in my mind.It also helps my brain remain active while not exerting too much force.Small amount of time spend in stitching gives a satisfying feeling after you finished up the whole piece.
In today's era of social media and multimedia trends, I prefer reading books(hardcopy). It limits the time I spend holding a gadget,thus helping me not to strain my eyes too much. I also love the feel of smelling books, especially old ones. Reading also helps me in developing my vocabulary more.Trough reading I can see things on someone else's viewpoints,thus helping me become more emphatic towards others, understanding their ideas.
Timeline
Secretary Intern
Avon
05.2013 - 11.2013
Secretary Cashier
Majar Group of Companies
11.2011 - 02.2012
High School Diploma -
Pascual Rivera Pimentel Academy
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