Prescilla Mae Mardoquio
General Mariano Alvarez
Summary
Seeking a position in any field to leverage educational skills, background, and abilities for company advancement. Committed to delivering exceptional results and expanding knowledge and expertise. Eager to collaborate with a dynamic team and make a meaningful impact on organizational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Operations Representative
Capital One Philippines (C1PH)
5150 North Bridgeway, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
08.2019 - Current
- Engaged in continuous learning opportunities to stay up-to-date on industry trends and incorporate new knowledge into daily operations management strategies.
- Maintained detailed documentation on all operational processes in accordance with industry best practices and regulatory requirements.
- Reduced operational costs through effective resource management and process improvement initiatives.
- Implemented continuous improvement strategies by identifying opportunities and executing action plans.
- Handled customer needs and issues by working with representatives and customers directly.
Service Crew/Cashier
Jollibee
General Mariano Alvarez, Cavite
12.2015 - Current
Customer Service Representative
Teleperformance
Mandaluyong, Metro Manila
02.2011 - 12.2014
Customer Service Representative
Teletech
Sta.Rosa, Laguna
06.2010 - 01.2011
Production Operator
Lexin Philippines Ltd Inc
Carmona, Cavite
07.2005 - 11.2005
Production Operator
Uniden Electronics Philippines Inc.
Cabuyao, Laguna
04.2005 - 06.2005
Service Crew/Cashier
HAVI Logistics
Brgy. Bancal, Cavite
03.2004 - 05.2004
Education
Bachelor of Science - Industrial Technology Major in Electronics
Eulogio “Amang” Rodriguez Institute of Science and Technology
GMA, Cavite01.2010
Secondary -
Gen. Mariano Alvarez Technical High School
GMA, Cavite01.2003
Primary -
San Gabriel II Elementary School
GMA, Cavite01.1999
Skills
- Motivation skills
- Fast learner
- Following direction
- Customer service
- Problem-solving
- Computer proficiency
- Microsoft Excel
- Strong work ethic
- Integrity and honesty
Certification
I hereby certify that all the information above is true and correct.
Timeline
Senior Operations Representative
Capital One Philippines (C1PH)
08.2019 - Current
Service Crew/Cashier
Jollibee
12.2015 - Current
Customer Service Representative
Teleperformance
02.2011 - 12.2014
Customer Service Representative
Teletech
06.2010 - 01.2011
Production Operator
Lexin Philippines Ltd Inc
07.2005 - 11.2005
Production Operator
Uniden Electronics Philippines Inc.
04.2005 - 06.2005
Service Crew/Cashier
HAVI Logistics
03.2004 - 05.2004
Bachelor of Science - Industrial Technology Major in Electronics
Eulogio “Amang” Rodriguez Institute of Science and Technology
Secondary -
Gen. Mariano Alvarez Technical High School
Primary -
San Gabriel II Elementary School