Prescilla Mafrici
NSW
Summary
Experienced with beauty consultations and product recommendations, ensuring clients receive best experience. Utilizes in-depth knowledge of skincare and cosmetics to enhance customer experiences. Strong understanding of beauty trends and ability to build lasting client relationships.
Familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
Work History
Beauty Advisor
Estee Lauder
11.2022 - 06.2023
- Demonstrated cosmetic application best practices to achieve desired styles.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recorded notes for future reference about customer preferences and services delivered.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Brand Ambassador / Make up Artist
LVMH Givenchy
11.2021 - 10.2022
- Provide expert Make up applications and skin care consultations to customers, utilizing your knowledge In Givenchy products and techniques.
- Achieve and exceed sales targets through effective selling, upselling techniques and cross selling techniques.
- Maintain a high level of product knowledge, staying up-to- date on new product launches, promotions.
- Provided exceptional customer service and retail experience.
Beauty Advisor
Clarins Trimex
11.2009 - 12.2011
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
Beauty Advisor
Myer Clinique
11.2004 - 11.2007
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Recorded notes for future reference about customer preferences and services delivered.
Hotel Receptionist
Diamond Hotel
01.1996 - 05.2002
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Bachelor of Science - Radiology
De La Salle University
Certificate - Health Administration
TAFE NSW
Certificate - Skin Care- Fragrance/Make up
Skills
- Greeting and Seating Clients
- Customer engagement
- Customer Service
- Providing Product Knowledge
- Managing Stock
- Driving Sales
- Energetic
- Positive Attitude
- Greeting and Seating Clients
Timeline
Beauty Advisor
Estee Lauder
11.2022 - 06.2023
Brand Ambassador / Make up Artist
LVMH Givenchy
11.2021 - 10.2022
Beauty Advisor
Clarins Trimex
11.2009 - 12.2011
Beauty Advisor
Myer Clinique
11.2004 - 11.2007
Hotel Receptionist
Diamond Hotel
01.1996 - 05.2002
Certificate - Health Administration
TAFE NSW
Certificate - Skin Care- Fragrance/Make up
Bachelor of Science - Radiology
De La Salle University
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