PRECY P. HERNANDEZ
Assistant Manager
Lemery
Summary
Detail-oriented and dedicated fulfillment officer with 8 years of experience, aiming for a challenging position to apply expertise and facilitate impactful contributions to organizational success.
Overview
2027
2027
years of professional experience
Work History
Fulifillment Officer
Bank of the Philippine Islands
2022 - Current
- Assisted in processing customer transactions, ensuring accuracy and efficiency.
- Provided support in account management, resolving customer inquiries and issues promptly.
- Maintained up-to-date knowledge of banking products and services to assist clients effectively.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Improved department efficiency by streamlining and implementing policies and processes.
- Analyzed customer feedback to pinpoint specific areas for service enhancement.
- Assisted in daily operational tasks to maintain workflow efficiency.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Streamlined policies and processes to enhance department efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Evaluated staff performance and coached on best practices to improve effectiveness.
- Monitored daily releases to ensure accuracy in monthly reports.
- Updating mortgage monitoring annotations for proper account management.
- Tracked mailer distribution to monitor client envelope delivery status.
- Generated monthly account reports to summarize booked transactions.
Sales Fulfillment Associate – Level B
Bank of the Philippine Islands
01.2022 - 2024
- Prepared loan documents for approved accounts, facilitating client signing.
- Processed mortgage annotations prior to booking, ensuring compliance and accuracy.
- Processing and monitoring of accounts for booking.
- Generated daily and monthly reports on booked accounts, enhancing tracking and visibility.
- Preparation and sending of post documents for client’s copy.
Marketing Support Assistant
Bank of the Philippine Islands
01.2017 - 01.2022
- Prepared and managed housing loan mailers to effectively communicate with clients between September 2017 and January 2020.
- Resolved support inquiries promptly to enhance customer satisfaction.
- Monitored mortgage accounts and processed cancellations.
- Ensured timely annotation of mortgage documents.
- Collaborated with senior staff to monitor office supplies and maintain stock levels, supporting seamless operations.
- Streamlined workflow processes to boost efficiency within the support team.
- Regularized document deficiencies of loan accounts with internal and outsourced partners to ensure compliance and accuracy.
Education
Bachelor of Science in Business Administration - Financial Management
Rizal College of Taal
Taal Batangas04-2017
Skills
Work coordination
Report writing
Strategic planning
Process improvement
Report preparation
Cultural awareness
Budgeting and finance
Inventory management
Interests
Music, Reading
SOCIO-CIVIC & SUSTAINABILITY ENDEAVOR
BPI Sustainability Office, Learning Session on Bokashi and Composting, BPI Nationwide Volunteer Day-GK Parañaque by BPI Human Resources and BPI Foundation, BPI Bayan: TPAEZ Community Pantry by BPI BAYAN BFSB Retail Mortgage Division
Timeline
Sales Fulfillment Associate – Level B
Bank of the Philippine Islands
01.2022 - 2024
Marketing Support Assistant
Bank of the Philippine Islands
01.2017 - 01.2022
Fulifillment Officer
Bank of the Philippine Islands
2022 - Current
Bachelor of Science in Business Administration - Financial Management
Rizal College of Taal