Precious Mae Alvarez
Customer Service Representative
Bacoor Cavite
Summary
Professional Customer Services Representative with more than five years of experience in the business process outsourcing. Maintaining a positive, empathetic and professional attitude toward customer at all time. Responding promptly to customer inquiries and communication to customer through various channels. Acknowledging and resolving customer complaints
Knowledgeable in MS Teams, Microsoft Word, Canva and One FD,Merchant Portal, MAS and RAR.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Synchrony Global Services Philippines Inc.
Muntinlupa City
2022.06 - Current
- Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)
- Resolve credit inquiries on new accounts
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction
- Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing
- Comply with over-all call quality standards.
Customer Service Representative II
Global Payments Process Centre, Inc
Quezon City
2016.08 - 2021.09
- Handles North America Checks and Credit Card transaction and Asian Pacific Authorization and cancellation.
- Answer merchant telephone inquiries,billing, orders, service needs and complaints for checking account
- Perform basic troubleshooting for POS terminal
- Assisting merchant new account set up
Customer Service Representative
C3 Customer Contact Channel
Taguig
2015.04 - 2015.10
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
Customer Care Executive
Probe Group Philippines Inc
Taguig
2013.09 - 2014.04
- Answer customer inquiries and perform outbound calls.
- Developing payment plans.
- locating debtors in order to begin the recovery process, and negotiating debt payments.
- Negotiate payment settlements on recoverable debt.
- Collecting Payments
Customer Service Representative
Aegis People Services Inc
Ortigas
2011.08 - 2013.01
- Maintains a professional and customer-friendly manner with each account
- Negotiates payment plans and settlements with our client’s customers based upon client-specific parameters
- Identifies disputes promptly and ensures proper resolution
- Participates in various problem-solving and decision-making activities, as required
- handles Origin Energy and gas.
Education
Bachelor of Arts - Major in Communication
De La Salle University Dasmarinas
Dasmarinas Cavite 2000.06 - 2004.04
Skills
Analytical Skills
Problem Solving
Strong Communication
Accuracy and attention to details
Timeline
Customer Service Representative
Synchrony Global Services Philippines Inc.
2022.06 - Current
Customer Service Representative II
Global Payments Process Centre, Inc
2016.08 - 2021.09
Customer Service Representative
C3 Customer Contact Channel
2015.04 - 2015.10
Customer Care Executive
Probe Group Philippines Inc
2013.09 - 2014.04
Customer Service Representative
Aegis People Services Inc
2011.08 - 2013.01
Bachelor of Arts - Major in Communication
De La Salle University Dasmarinas
2000.06 - 2004.04