Precious Joy Tremor
Bantay,Philippines
Summary
Motivated and adaptable professional seeking to transition into a Sales position where I can utilise my strong communication, customer service, interpersonal, and problem-solving skills. Eager to contribute to sales growth, build strong customer relationships, and develop my expertise in sales while bringing the knowledge and experience gained from my current department.
Overview
1
1
Language
11
11
years of professional experience
Work History
Housekeeping Attendant
Carnival Cruise Line
12.2025 - Current
- Cleaned guest rooms and changed linen to high standards.
- Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
- Provided excellent customer service by responding to guest requests courteously.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
Housekeeping Attendant
Westloch Park Hotel
Vigan City, Ilocos Sur
03.2024 - 09.2025
- Maintained cleanliness and sanitation of guest rooms and public areas, replenished room supplies and amenities, ensured compliance with health and safety standards, and delivered courteous service to optimise guest satisfaction.
- Cleaned guest rooms and changed linen to high standards.
- Changed bed linen, towels, and guest amenities, replenishing supplies as necessary for optimal comfort.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
Sales Consultant
Wilcon Depot Inc.
Bantay, Ilocos Sur
04.2022 - 04.2023
- Consistently achieved or surpassed sales targets.
- Met sales goals through effective strategy implementation by implementing successful sales strategies.
- Guided customers in selecting suitable products, offered precise product information and recommendations, met sales targets, and kept sales area organized and visually appealing while ensuring excellent customer service.
- Delivered friendly service to enhance customer satisfaction by delivering friendly service.
HR Admin
Pilipinas Alibaba Distributors Corp
San Ildefonso, Ilocos Sur
10.2019 - 05.2021
- Oversaw recruitment processes for new staff members in collaboration with hiring managers., interviewing, selecting and onboarding.
- Coordinated recruitment and onboarding processes, maintained employee records, prepared HR documents and reports, and supported daily human resource operations, ensuring confidentiality and compliance with company policies.
- Maintained comprehensive HR records, including contracts, performance reviews, and attendance data, ensuring compliance with GDPR.
- Monitored sickness and absence records, identifying patterns and addressing issues to improve overall attendance.
Customer Service Representative
Alorica Call Center
San Nicolas, Ilocos Norte
03.2017 - 01.2018
- Addressed customer inquiries and concerns via phone, email, and chat; resolved issues, processed account requests, documented interactions, and ensured high-quality service aligned with performance standards.
- Enhanced customer satisfaction by swiftly addressing and resolving service issues to maintain positive experiences.
- Responded to customer service inquiries via multiple channels, ensuring timely and accurate information delivery.
- Supported customers by addressing their product-related questions, gathering feedback, and resolving complaints effectively.
Front Office Agent/ Housekeeping Attendant
Hotel Lola Natividad
Bantay, Ilocos Sur
03.2016 - 01.2017
- Welcomed and assisted guests during check-in and check-out, managed reservations and inquiries, maintained cleanliness and organisation of guest rooms and public areas, replenished room amenities, ensuring a comfortable experience for hotel guests.
- Greeted guests and clients warmly at reception to create a welcoming atmosphere.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Facilitated smooth communication between front office and other hotel departments.
Front Office Agent (OJT)
Ramada Phuket Southsea
02.2016 - 05.2016
- Greeted guests warmly at reception, ensuring a welcoming atmosphere.
- Facilitated smooth check-in and check-out processes, managed reservations and guest inquiries, responded to phone calls, collaborated with hotel departments, and delivered courteous customer service to enhance guest satisfaction.
- Coordinated effective communication between front office and hotel departments to ensure seamless operations.
- Managed incoming phone calls, accurately recording messages and relaying them to relevant personnel for efficient communication.
Education
Bachelor of Science - Hotel and Restaurant Administration
University of Northern Philippines
Vigan City, Ilocos Sur2016
Secondary -
Sinait National High School
Sinait, Ilocos Sur2012
Skills
- Cleaning standards
- Housekeeping best practices
- Safety compliance
- Inventory management
- Time management
- Guest satisfaction strategies
- Guest relations
- Customer service
- Effective multitasking
- Communication
- Team collaboration
- Attention to detail
- Problem solving
- Customer-focused service
Personal Information
Citizenship: Filipino
Languages
English
Advanced
C1
Timeline
Housekeeping Attendant
Carnival Cruise Line
12.2025 - Current
Housekeeping Attendant
Westloch Park Hotel
03.2024 - 09.2025
Sales Consultant
Wilcon Depot Inc.
04.2022 - 04.2023
HR Admin
Pilipinas Alibaba Distributors Corp
10.2019 - 05.2021
Customer Service Representative
Alorica Call Center
03.2017 - 01.2018
Front Office Agent/ Housekeeping Attendant
Hotel Lola Natividad
03.2016 - 01.2017
Front Office Agent (OJT)
Ramada Phuket Southsea
02.2016 - 05.2016
Bachelor of Science - Hotel and Restaurant Administration
University of Northern Philippines
Secondary -
Sinait National High School