PRECIOUS ANNE A. LLASOS
San Rafael
Summary
Professional Collections Representative with 3 years of experience in the collections industry.
Proficient in developing effective payment plans and maintaining positive client relationships. Demonstrated expertise in negotiation techniques and account management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Collections Representative
Telework Ph Outsourcing Solutions Inc
03.2022 - Current
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Collaborated closely with legal department when necessary, facilitating the initiation of legal actions or settlements as required.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Customer Service Representative
Alorica
10.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Hospitality And Tourism Management
Baliuag University
Baliuag, Bulacan08-2019
Skills
- Excellence inter-personal, communication, and organizational skills
- Computer Literate Ms office, Excel
- Independent and able to work in my own initiative
- Good command in English
- Good team player and can work under pressure
- Recording data
- Call center experience
- Collections
- Bookkeeping
- Collection agency relations
References
Adrian Hulog - Collections Team Leader, Telework PH
Phone : 09214249205
Email : adrian.hulog@teleworkph.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Collections Representative
Telework Ph Outsourcing Solutions Inc
03.2022 - Current
Customer Service Representative
Alorica
10.2021 - 02.2022
Bachelor of Science - Hospitality And Tourism Management
Baliuag University
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