Precila Quizada
#57 Paterno St. Brgy. Sta. Lucia Novaliches Quezon City
Summary
Customer-focused Property Specialist dedicated to guiding clients through property transactions. Utilises strong interpersonal skills to ensure positive client experiences and successful outcomes. Manages property tours and client consultations with meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Property Specialist
Urban Deca
04.2026 - 08.2026
- Assisted with property viewings, arranging appointments and providing potential buyers with detailed information.
Property Specialist
RLC Residences
11.2025 - 03.2026
- Helped clients look for properties based on needs and financial standing.
- Conducted property tours to potential buyers and renters.
- Assisted in preparing documentation and clearing closing requirements for completion of real estate transactions.
- Helped clients lease homes, flats, retail and entertainment space.
- Advertised property online and through newspapers to reach more potential clients.
Escalation Specialist
iQor Philippines
09.2024 - 10.2025
- Acted as the primary point of contact for complex and escalated customer issues, providing swift and effective resolution for home warranty claims that could not be handled by frontline representatives.
- Collaborated with technicians, contractors, and internal departments to investigate and resolve service disputes, ensuring a positive customer experience and minimizing company liability.
Property Specialist
New San Jose Builders Inc
11.2022 - 07.2024
- Successfully assisted clients in the buying, selling, of properties, providing expert guidance throughout the entire process from initial consultation to closing.
Technical Support
RMS COLLECT PHILS INC
06.2019 - 10.2022
- Troubleshooted a wide range of technical issues for DIRECTV customers, including signal loss, equipment malfunctions, and receiver programming, utilizing remote diagnostic tools and a comprehensive knowledge base.
- Provided step-by-step guidance to customers over the phone to resolve issues, and escalated complex problems to a higher level of support or scheduled on-site technician visits when necessary.
Customer Service Representative
VXI Global Philippines
10.2018 - 05.2019
- Handled customer billing inquiries and resolved payment disputes for
AT&T accounts, demonstrating strong problem-solving skills and a
commitment to customer satisfaction. - Maintained a high level of product knowledge to upsell and cross-sell
AT&T services, consistently meeting and exceeding sales targets.
Technical Support
Convergys Phillipines
08.2017 - 09.2018
- Provided real-time technical support for Microsoft Office users through
live chat, efficiently diagnosing and resolving software issues, account
access problems, and application-specific errors. - Managed multiple chat conversations simultaneously while maintaining a
high level of accuracy and customer satisfaction, and documented all
interactions in a ticketing system to ensure a comprehensive record of
support provided. - Troubleshooted a wide range of technical issues for DIRECTV customers,
including signal loss, equipment malfunctions, and receiver programming,
utilizing remote diagnostic tools and a comprehensive knowledge base.
Customer Service Representative
STI (Formally Omniglobe International)
11.2014 - 07.2017
- Reviewed and finalized customer orders placed by the sales team, ensuring all
details were accurate and aligned with AT&T's service offerings and pricing. - Communicated with both customers and sales representatives to resolve
discrepancies or gather missing information, guaranteeing a smooth and
accurate order fulfillment process.
Education
BS-Business Management
Technological Institute of the Philippines
Quiapo Manila01-2006
Saint Joseph"s Academy
Malinao Aklan01-2002
Cabayugan Elementary School
Cabayugan, Malinao Aklan01-1998
Skills
With over 10 years of experience in the BPO industry, I have developed exceptional skills in customer service, technical support, and conflict resolution My time as an escalation specialist has sharpened my ability to negotiate and manage complex situations effectively I am now applying these skills, along with my more than two yeas of experience as a real estate agent, to provide outstanding client service, manage transactions with meticulous detail, and achieve successful outcomes for my clients My unique combination of customer care expertise and real estate knowledge makes me a highly effective professional in this field
Timeline
Property Specialist
Urban Deca
04.2026 - 08.2026
Property Specialist
RLC Residences
11.2025 - 03.2026
Escalation Specialist
iQor Philippines
09.2024 - 10.2025
Property Specialist
New San Jose Builders Inc
11.2022 - 07.2024
Technical Support
RMS COLLECT PHILS INC
06.2019 - 10.2022
Customer Service Representative
VXI Global Philippines
10.2018 - 05.2019
Technical Support
Convergys Phillipines
08.2017 - 09.2018
Customer Service Representative
STI (Formally Omniglobe International)
11.2014 - 07.2017
BS-Business Management
Technological Institute of the Philippines
Saint Joseph"s Academy
Cabayugan Elementary School