Prabesh Giri
Summary
Offering strong foundation in technical troubleshooting and customer support, ready to grow in dynamic help desk environment. Brings ability to learn quickly and adapt to new technologies, ensuring smooth and efficient technical support. Ready to use and develop problem-solving and communication skills in Help Desk Support Specialist role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lesday Pty Ltd
05.2023 - 01.2025
- Assisted customers with inquiries and product information to enhance satisfaction.
- Provided feedback on customer trends to enhance product offerings and services.
- Provided detailed menu knowledge and recommended food and beverage options based on customer preferences.
- Accurately took dine-in, takeaway, and phone orders, inputting them into the POS system.
- Handled cash, card, and digital payments, processed refunds, and balanced the till at shift end.
- Assisted with opening and closing duties, including setting tables, stocking supplies, and cleaning.
- Collaborated effectively with team members to ensure smooth operation during peak hours.
Education
Bachelor’s Degree - Bachelor of Networking (Major in Cyber Security)
Melbourne Institute of Technology
Sydney, Australia10-2025
Skills
- Technical Support
- Ticketing Systems
- Customer Service
- IT Inventory Management
- Software Training
- Problem-Solving
- Documentation
- Vendor Negotiation
Accomplishments
Smart Gym Management System
Academic Project | MIT , 2025
- Designed and implemented a smart gym management system integrating IoT devices, biometric authentication, and RFID for secure access control and real-time equipment tracking
- Developed a centralized dashboard to monitor networked gym assets, manage memberships, and analyze equipment usage patterns
- Utilized data analytics to deliver personalized workout recommendations and member engagement insights
- Enhanced user experience through digital signage, mobile app integration, and wearable compatibility
- Implemented robust cybersecurity measures including encryption, role-based access control, and threat detection
- Conducted thorough testing and user feedback analysis to ensure system reliability, usability, and scalability
Timeline
Customer Service Representative
Lesday Pty Ltd
05.2023 - 01.2025
Bachelor’s Degree - Bachelor of Networking (Major in Cyber Security)
Melbourne Institute of Technology
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