Q1 & Q2 2019 ROAR Awardee
Porthos Alexis J Barba
Senior Associate
Calamba, Laguna
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Senior Associate
CAPITAL ONE PHILIPPINES, C1PH
Muntinlupa City
10.2013 - Current
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Investigated and resolved customer disputes related to credit decisions.
- Complied with internal controls and government regulations.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Senior Operations Associate
HONGKONG AND SHANGHAI BANKING CORPORATION
Muntinlupa City
11.2009 - 10.2013
- Accept calls from partner retail stores in the US regarding application that needs further review.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Built strong relationships with customers to increase retention and loyalty.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Recommended products and services to meet customers' credit card and banking needs.
Education
Bachelor of Science - Business Administration And Management
LAGUNA COLLEGE OF BUSINESS AND ARTS
Calamba, Laguna, Philippines 08.2017 - 04.2020
Bachelor of Science - Entrepreneurial Studies
Polytechnic University of The Philippines
Sto. Tomas, Batangas, Philippines 01.2005 - 01.2009
Skills
Self-Motivated
Multitasking Abilities
Analytical and Critical Thinking
Flexible and Adaptable
Attention to Detail
Organization and Time Management
Training and Development
Teamwork and Collaboration
Interests
SAGE Awardee for Q1 2021
Timeline
Bachelor of Science - Business Administration And Management
LAGUNA COLLEGE OF BUSINESS AND ARTS
08.2017 - 04.2020
Senior Associate
CAPITAL ONE PHILIPPINES, C1PH
10.2013 - Current
Senior Operations Associate
HONGKONG AND SHANGHAI BANKING CORPORATION
11.2009 - 10.2013
Bachelor of Science - Entrepreneurial Studies
Polytechnic University of The Philippines
01.2005 - 01.2009