CHRISTIAN R. DESIERTO
Customer Service, Sales Representative & Technical Support
Bacolod City,Negros Island Region
Work Preference
Summary
Customer Service, Sales Representative & Technical Support supporting high-volume customer interactions across phone and email. Resolves Tier 3 technical issues, explains products clearly, and resolves 41+ issues per week while handling 41–70 calls per day and setting follow-up appointments for outbound prospects. Delivers fast, accurate support that keeps customers informed and moving toward next steps.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
Customer Service, Sales & Technical Representative
Iqor Philippines
Talisay, Negros Island Region 6115
01.2021 - 06.2026
•Delivered Tier 3 technical and product support to clients,
enhancing user experience through effective phone and
email communication.
•Diagnosed and resolved hardware/software issues,
contributing to seamless operational continuity for clients
•Provided Tier 3 technical and product support to clients
via phone and email.
•Conducted high-volume outbound calls to prospects,
pitched services, handled objections, and set follow-up
appointments — simulating the real estate lead
generation flow.
•Developed and maintained strong customer relationships
to drive sales growth and client retention.
•Identified customer needs through effective questioning and tailored solutions to meet their requirements.
and tailored solutions to meet their requirements.
•Leveraged CRM systems to track sales activities, manage
leads, and analyze customer data for strategic insights.
Education
Computer System Servicing NC II
TESDA
Talisay City, Negros Island Region 6115 10.2020 - 11.2020
Bachelor of Science - Information Technology
STI-WNU College
Bacolod City, Negros Island Region 6100 06.2016 - 10.2018
Skills
Communication
Flexibility
Integrity
Interpersonal skills
Positive attitude
Professionalism
Responsibility
Teamwork skills
Work ethic
Knowledge base management
Time management
Active listening
Goal oriented
Problem-solving
Personal and professional courtesy
Certification
Basic Virtual Assistant Training
Accomplishments
- Documented and resolved Issue which led to Customer Satisfaction.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Hiligaynon
Bilingual or Proficient (C2)
Software
Avaya
Adobe Photoshop
Adobe Premiere Pro
CRM
Google Drive
Google Spreedshet
Microsoft Excel
Quickbooks Accounting System
Zendesk
Timeline
Basic Virtual Assistant Training
06-2025
Bookkeeping Training Using Quickbooks
06-2025
English Language Proficiency
06-2025
Iqor Top Agent of The Month
04-2023
Adobe Premiere Pro Master Class
03-2023
Customer Service, Sales & Technical Representative
Iqor Philippines
01.2021 - 06.2026
Computer System Servicing NC II
TESDA
10.2020 - 11.2020
Bachelor of Science - Information Technology
STI-WNU College
06.2016 - 10.2018