Pop John Sindangan
Mandaue City, Province Of Cebu
Summary
Adept in customer service and problem-solving, I significantly enhanced team efficiency and customer loyalty at Concentrix. Skilled in complaint handling and active listening, I excel in turning challenges into positive outcomes, ensuring high customer satisfaction. My experience in fast-paced environments has honed my ability to deliver results effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team POC for AHT Trackers
Concentrix
10.2017 - Current
- Increased team efficiency through effective communication with team members, ensuring smooth daily submissions of AHT trackers.
Store Assistant
Sister Sari-Sari Store
06.2013 - 10.2017
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Cebu
Banilad Cebu City03.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Complaint Handling
Customer satisfaction measurement
Follow-up skills
Team Development
De-Escalation Techniques
Call center experience
Social Media Networking
I love to connect to people to be able to inspire, motivate and teach more about how to be the best version of themselves.
Timeline
Customer Service Representative
Concentrix
10.2017 - Current
Team POC for AHT Trackers
Concentrix
10.2017 - Current
Store Assistant
Sister Sari-Sari Store
06.2013 - 10.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Cebu
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