POLICARPIO S. TAYAWA JR
IT Administrator
Macabling, Sta. Rosa City, Laguna
Summary
JOB SUMMARY: IT Supervisor – more than 10 years of experience and current position held in a company is IT Administrator. Job responsibilities include provides oversight and responsibility for the performance and operation of all Information System. Oversees performance daily, taking corrective action where necessary to ensure functionality, utilization, and availability. Effectively manages staff such that departmental standards and expectations are realized. Technical Support - core functions of this position include strategic and tactical planning, data analysis and reporting, standards development and reporting, policy development and enforcement, and technical assistance for end-user devices and associated resources with an emphasis on customer service functions. These include desktop computers/operating systems, hardware repairs, and audio/video equipment. Project Management – more than 10 years of experience. Responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
IT Administrator
Kinergy Philippines, Inc
Laguna
08.2022 - Current
- Build data center and transfer of IT infrastructure – February – August 2022
- Online Health Checklist (Triage, using QR Code) –, Plan, organize, direct, control, and evaluate operations of information systems and electronic data processing (EDP) departments
- Develop and implement policies and procedures for electronic data processing and computer systems development and operations
- Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and software, networks and information systems
- Controls budget and expenditures of department, company or project
- Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training
- Implement security protocols and procedures to prevent potential threats
- Create user accounts and performing access control
- Perform diagnostic tests and debugging procedures to optimize computer systems
- Document processes, as well as back up and archiving of data
- Develop data retrieval and recovery procedures
- Design and implement efficient end-user feedback and error reporting systems
- Keep up to date with advancements and best practices in IT administration
Coordinator
MIS, Reel Service (Philippines), Inc
Laguna
04.2012 - 08.2022
- Responsibilities:
- Planned, organized, directed, controlled and evaluated operations of information systems and electronic data processing (EDP) departments
- Developed and implemented policies and procedures for electronic data processing and computer systems development and operations
- Assembled and manage teams of information systems personnel to design, develop, implement, operate and administer computer and software, networks and information systems
- Controlled budget and expenditures of department, company or project
- Recruited and supervised computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training
- Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Participated in selection, evaluation, and screening of IT solutions supplier/vendor/contractor, recommended both hardware and software and system applications
- Collected and analyzed variety of complex data and information
- Performed analysis and summarizes findings in applicable reports or other communication mediums
Technical Support
Emilio S. Lim Appliances, ESLA
Makati City
09.2011 - 12.2011
- Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consulted user guides, technical manuals and other documents to research and implement solutions
- Reproduced, diagnosed and resolved technical problems encountered by users
- Provided advice and training to users in response to identified difficulties
- Provided business systems, network and Internet support to users in response to identified difficulties
- Evaluated and installed computer hardware, networking software, operating system software and software applications
- Collected, organized and maintained a problems and solutions log for use by other technical support analysts
- Participated in the redesign of applications and other software
- Supervised other technical support workers in this group
- Corresponded firsthand in Internet Service Providers (ISP), telecommunications, security services in case of concerns or problems in the infrastructure
- Performed data backups and disaster recovery operations
Senior Software Engineer
Accenture Mandaluyong
04.2011 - 07.2011
- Collected and documented users' requirements and develop logical and physical specifications
- Researched, evaluated, and synthesized technical information to design, develop and test computer-based systems
- Developed data, process and network models to optimize architecture and to evaluate the performance and reliability of designs
- Planned, designed and co-ordinated the development, installation, integration and operation of computer-based systems
- Assessed, tested, troubleshoot, documented, upgraded, and developed maintenance procedures for operating systems, communications environments and applications software
Technical Support Specialist
Pivotal Technologies, Inc
Makati City
11.2010 - 04.2011
- Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consulted user guides, technical manuals and other documents to research and implement solutions
- Reproduced, diagnosed, and resolved technical problems encountered by users
- Provided advice and training to users in response to identified difficulties
- Provided business systems, network and Internet support to users in response to identified difficulties
- Collected, organized, and maintained a problems and solutions log for use by other technical support analysts
- Supervised other technical support workers in this group
Technical Support Assistant
MIS, Southville International School and Colleges Parañaque
12.2009 - 06.2010
- Provided first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software
- Consulted user guides, technical manuals and other documents to research and implement solutions
- Assisted with the inventory audits of equipment and software
- Assisted in the development and technical support of the technology infrastructure for both voice and data
- Worked collaboratively with other members of the User Support team to develop and deliver long-term solutions to meet user needs
IT Analyst
Plastic & Tools, Inc
Laguna
10.2008 - 09.2009
- Responsibilities:
- Conferred with clients to identify and document requirements, assess physical and technical security risks to data, software and hardware
- Monitored access and credentials for information and systems
- Installed, tested, and operated security software and tools such as anti-virus and automated threat detection/prevent systems to ensure security measures are in place and working as intended
- Planned and carried out security measures in response to cyber security events and incidents in accordance with an organization's incident response plan to protect information, data and systems
- Documented computer security and emergency measures policies, procedures, and tests
- Developed policies, procedures, and contingency plans to minimize the effects of security breaches
- Administered new servers, hardware and systems for security
- Implemented a backup and disaster recovery using third party tools
- Coordinated with third party entities in order to facilitate computer purchases, support and repairs
- Conducted training for users and other technical assistance before turnover of project
- Staff 1 – ADSL Helpdesk
Tools, Inc, Plastic & Tools, Inc
01.2008 - 01.2009
- Networking and PABX System (Main and Branch
- Office) –
Digitel - LEC
Laguna
05.2008 - 10.2008
- Responsibilities:
- Explained the type and cost of services offered
- Systematized services
- Provided information to clients about claims or accounts
- Updated client’s accounts, initiate billing and process claim payments, and receive payment for services
- Built good relationship with clients
Network Support Staff
Shaymas Business Center and Internet Café
Laguna
10.2006 - 09.2007
- Maintained, troubleshoot, repaired, and administered local area networks (LANs), wide area networks (WANs), computer workstations, connections to the Internet and peripheral equipment
- Evaluated and installed computer hardware, networking software, operating system software and software applications
- Operated master consoles to monitor the performance of computer systems and networks and to coordinate access and use of computer networks
- Provided problem-solving services to network users
- Performed routine network start up and close down and maintain control records
- Performed data backups and disaster recovery operations
- Conducted tests and perform security and quality controls
Team Leader
Netrobytes Internet Café
Laguna
10.2002 - 09.2006
- Coordinated, assigned and reviewed the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones, data entry, desktop publishing, and other activities involving general office and administrative skills
- Established work schedules and procedures and coordinate activities with personnel’s
- Resolved work-related problems and prepare and submit progress and other reports
- Trained personnel’s in job duties, safety procedures and company policies
- Requisition of supplies and materials
- Ensure smooth operation of office equipment’s and machinery, and arrange for maintenance and repair work
- Recruited and supervised programmers, technicians and other personnel and oversee their professional development and training
Education
Bachelor of Science - Computer Science
Sta. Rosa College of Business And Computer
Sta. Rosa Laguna Philippines 04.1997 - 04.2001
High School Diploma -
Pulong Sta. Cruz National High School
Sta. Rosa, Laguna 04.1992 - 04.1996
Skills
MS Office Suite
Timeline
IT Administrator
Kinergy Philippines, Inc
08.2022 - Current
Coordinator
MIS, Reel Service (Philippines), Inc
04.2012 - 08.2022
Technical Support
Emilio S. Lim Appliances, ESLA
09.2011 - 12.2011
Senior Software Engineer
Accenture Mandaluyong
04.2011 - 07.2011
Technical Support Specialist
Pivotal Technologies, Inc
11.2010 - 04.2011
Technical Support Assistant
MIS, Southville International School and Colleges Parañaque
12.2009 - 06.2010
IT Analyst
Plastic & Tools, Inc
10.2008 - 09.2009
Digitel - LEC
05.2008 - 10.2008
Tools, Inc, Plastic & Tools, Inc
01.2008 - 01.2009
Network Support Staff
Shaymas Business Center and Internet Café
10.2006 - 09.2007
Team Leader
Netrobytes Internet Café
10.2002 - 09.2006
Bachelor of Science - Computer Science
Sta. Rosa College of Business And Computer
04.1997 - 04.2001
High School Diploma -
Pulong Sta. Cruz National High School
04.1992 - 04.1996
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