PLINKY NORRIELLE CARAG
Plaridel, Province Of Bulacan,BUL
Summary
As a proficient, dedicated, and highly motivated individual, I am seeking an opportunity to work as cabin crew with Etihad Airways, where I can utilize my exceptional customer service skills to create a smooth, secure, and enjoyable journey for every passenger. My goal is to uphold Etihad Airways' high hospitality standards, ensuring each traveler’s comfort and satisfaction. By fostering a positive and welcoming environment on board, I aim to contribute to Etihad Airways' reputation for outstanding service and memorable travel experiences.
Overview
6
6
years of professional experience
Work History
Inside Sales Agent
Sphere Rocket VA
05.2023 - Current
- Making phone calls to up to 100 clients daily looking for property to purchase or sell.
- Providing exceptional customer service by addressing client inquiries and resolving issues promptly, fostering trust and loyalty.
- Scheduling 3 to 5 realtor appointments a day to show the house to potential clients.
- Maintaining and updating client details, property listings, and transaction records within CRM systems or databases.
Banquet Waitress Intern
Manila Hotel Philippines
02.2023 - 04.2023
- Helped to cater events for up to 700 guests while making sure that food and drinks are served correctly.
- Greeted guests upon arrival and assisted them with their seating arrangements.
- Notified the right person with any important information regarding orders, allergies, and special requests.
- Assisted with the banquet area's entire setup and breakdown.
Customer Service Representative
Integria Virtual Staffing
04.2022 - 04.2023
- Maintained detailed records of customer interactions and transactions, ensuring data accuracy and confidentiality.
- Assisted clients with their inquiries and concerns via phone call, email, and SMS.
- Provided excellent service by understanding client needs, building strong relationships, and ensuring a positive experience.
ESL Teacher
Weblio Philippines Inc.
09.2020 - 01.2022
- Taught English to Japanese students, designing lesson plans tailored to different proficiency levels.
- Actively listened to students' questions and concerns, providing clear explanations and assistance.
- Created engaging activities to improve speaking, listening, reading, and writing skills.
- Utilized creative teaching methods and activities to keep students engaged.
Cafe Staff Member
Cafe Amazon
02.2019 - 03.2020
- Maintained a high standard of customer service by promptly processing orders and serving food and beverages.
- Responsible for the cleanliness and sanitation of the cafeteria.
- Assisted in meal preparation and proper food storage.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
Education
Bachelor of Science - Tourism And Travel Management
Centro Escolar University
Malolos, Province Of Bulacan, Philippines07-2023
Skills
- Excellent communication and Interpersonal skills
- Customer satisfaction focused
- Ability to work under pressure
- Quick learner
- Adaptability
- Team player
- Time management
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Timeline
Inside Sales Agent
Sphere Rocket VA
05.2023 - Current
Banquet Waitress Intern
Manila Hotel Philippines
02.2023 - 04.2023
Customer Service Representative
Integria Virtual Staffing
04.2022 - 04.2023
ESL Teacher
Weblio Philippines Inc.
09.2020 - 01.2022
Cafe Staff Member
Cafe Amazon
02.2019 - 03.2020
Bachelor of Science - Tourism And Travel Management
Centro Escolar University
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