MARIO PISON, JR
General Santos, Province of South Cotabato
Summary
Experienced IT Services Manager with a solid 12 years of experience that oversees technology deployment and maintenance. Instructs and leads IT staff members throughout the region in support of hardware, software and networking infrastructure. Actively works with executives and head office to determine and implement technological needs. Manages technology strategy, training and documentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT SERVICES MANAGER
Shopping Center Management Corporation, SM Supermalls
09.2022 - Current
- Manages, consolidates and reports IT-related concerns of handled region handled by direct reports from each malls.
- Enhances system efficiency by implementing process improvements and automation for IT service management tasks.
- Streamlines communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
- Manage budgets and resources for IT service delivery, ensuring optimal allocation of investment towards most impactful initiatives.
- Optimizes resource allocation not limited to IT projects but also assets by effectively prioritizing and managing multiple projects simultaneously.
- Increases customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
- Lead cross-functional teams in executing complex infrastructure projects, resulting in improved network performance and security.
- Develops comprehensive disaster recovery plan to safeguard critical systems and data from unexpected events or failures.
- Partners with senior leadership in Head Office to align IT service strategies with organizational objectives, driving digital transformation initiatives across all departments.
- Spearheads adoption of best practices in IT service management through regular reviews and audits of existing processes, ensuring compliance with industry standards such as ITIL frameworks.
- Champions culture of innovation within organization by encouraging experimentation with emerging technologies that could potentially enhance overall business performance.
- Pioneers implementation of IT Asset Management through SAP S4 HANA - Enterprise Asset Module adapted by company
- Liaise with system policies team of company to draft, discuss and enforce necessary IT Policies for implementation.
IT SERVICES OFFICER
Shopping Center Management Corporation, SM Supermalls
01.2012 - 09.2022
- Provide L1 technical support to all managed connections, hardware, and standard software-related issues in line with company all IT-related requirements, admin offices and other affiliated companies.
- Coordinate with Vendors, Service Providers, Subject Matter Experts including, but not limited to, issue escalation, resolution, and warranty claim.
- Extend and provide on-call and/or on-site support for critical issues affecting all users.
- Monitor and check all software installed on managed computer and ensure that installed software are properly allocated using tools such as Trend Micro APEX One and MECM
- Evaluate user's hardware and software requirement and ensure compliance with IT policies prior to installation.
- Monitor and manage IT assets from acquisition to retire through IT Asset Management inventory.
- Coordinate with tenant's IT and/or PoS Vendor in terms of Sales Reporting System(SRS) software, hardware requirements, and PoS connectivity in compliance with company's SRS Guidelines.
- Maintain IT-related documentations not limited to Network Diagram, Single Line Diagrams, Mall IT asset details, IT Projects, SRS-related reports and Vendor incident reports.
- Coordinate and monitor IT projects to and with mall company and other affiliated companies by providing IT assistance during project site survey, kick off meeting, implementation, punch listing, and acceptance.
- Oversee IT-related mall projects from initiation to conclusion.
- Enforce company's IT Policy and provide refreshers and orientation to align employees on company's standard policies and procedures.
Education
Master of Information Technology - Information Technology
Notre Dame of Dadiangas University
General Santos, Province Of South Cotabato, Philippines05.2024
Bachelor of Science - Information Technology, Philippines
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines03.2007
Skills
- ITIL Expertise - Service Management
- IT Asset Management
- IT Governance
- IT Policy Management
- Technical Troubleshooting
- IT Risk and Incident Management
- Network Administration
- Application Support
- Documentation and Management
- Team Collaboration
- Effective Communication and Relationship Building
Certification
ITIL Foundation Certification
PeopleCert - Issued March 2024 (Expires March 2027)
Credential ID GR671629190MP
Timeline
IT SERVICES MANAGER
Shopping Center Management Corporation, SM Supermalls
09.2022 - Current
IT SERVICES OFFICER
Shopping Center Management Corporation, SM Supermalls
01.2012 - 09.2022
Master of Information Technology - Information Technology
Notre Dame of Dadiangas University
Bachelor of Science - Information Technology, Philippines
Ateneo De Davao University
ITIL Foundation Certification
PeopleCert - Issued March 2024 (Expires March 2027)
Credential ID GR671629190MP
Similar Profiles
Jessica BoridasJessica Boridas
Operations Assistant at Shopping Center Management Corporation, SM SupermallsOperations Assistant at Shopping Center Management Corporation, SM Supermalls
BONE JONEL RAMOSBONE JONEL RAMOS
Warehouse Supervisor at Shopping Center Management Corporation, SM SupermallsWarehouse Supervisor at Shopping Center Management Corporation, SM Supermalls
CHENET INUMERABLECHENET INUMERABLE
Treasury Officer at Shopping Center Management CorporationTreasury Officer at Shopping Center Management Corporation