Summary
Overview
Work History
Education
Skills
Timeline
Generic
Piona Aligasi

Piona Aligasi

Customer Service Representative
Dasmariñas

Summary

Adept at transforming customer challenges into satisfaction, I leveraged problem-solving and active listening to enhance service quality at Concentrix. My expertise in product knowledge and adaptability led to significant improvements in user experience and customer loyalty, showcasing a commitment to excellence and a deep understanding of customer relations.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

EXL
Pasay City
08.2024 - Current
  • Cultivated customer loyalty by skillfully resolving complaints with empathy and care.
  • Skillfully navigated high-stress environments, upholding professionalism during conflict resolution.
  • Elevated customer satisfaction by swiftly addressing concerns and ensuring the provision of precise information.

Customer Service Representative

Iqor
Dasmarinas
12.2023 - 06.2024
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Technical Support Representative

Concentrix
Muntinlupa
05.2023 - 12.2023
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Representative

Alorica
Muntinlupa
09.2021 - 02.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Concentrix
Manila
08.2020 - 01.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Tourism Management

AISAT College
Dasmarinas, Province Of Cavite, Philippines
08.2020 - 05.2022

High School Diploma -

AISAT College
Dasmarinas, Province Of Cavite, Philippines
08.2018 - 05.2020

High School Diploma -

Salawag National High School
Salawag, Dasmarinas, Province Of Cavite
08.2016 - 05.2018

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Customer relations

Critical thinking

Timeline

Customer Service Representative

EXL
08.2024 - Current

Customer Service Representative

Iqor
12.2023 - 06.2024

Technical Support Representative

Concentrix
05.2023 - 12.2023

Customer Service Representative

Alorica
09.2021 - 02.2023

Customer Service Representative

Concentrix
08.2020 - 01.2021

Bachelor of Science - Tourism Management

AISAT College
08.2020 - 05.2022

High School Diploma -

AISAT College
08.2018 - 05.2020

High School Diploma -

Salawag National High School
08.2016 - 05.2018
Piona AligasiCustomer Service Representative