PIO MICHAEL DURAN
Quality Manager
Albay
Summary
Organised and dependable Safety Officer with 11 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Motivated and recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
21
21
years of professional experience
1988
1988
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
QUALITY MANAGER
CARLTON AL MOAIBED HOTEL - SAUDI ARAMCO
12.2023 - 07.2024
- Reviewed and updated existing operational procedures for better alignment with evolving market needs
- Assessed vendor services, resulting in strengthened supplier relationships
- Ensured adherence to health and safety guidelines within the organisation protecting employee wellbeing
- Streamlined workflow for increased productivity through team training on quality standards
- Maintained up-to-date knowledge about latest industry trends and updates relevant to Quality Management
- Ensured consistency in product quality with regular inspections and tests
- Managed audits of manufacturing operations, ensuring compliance with industry regulations
- Developed quality management strategies to improve overall performance
- Analysed root causes of defects; implemented corrective actions avoiding recurrence of errors
- Fostered open communication channels across departments for seamless information flow regarding quality measures
- Improved production efficiency by implementing quality control processes
HEALTH AND SAFETY TRAINER
CARLTON AL MOAIBED HOTEL - SAUDI ARAMCO
07.2017 - 07.2024
- Delivered engaging training sessions for enhanced worker compliance with health and safety regulations
- Provided expert advice on health and safety matters to senior management teams
- Conducted thorough audits of workplace health and safety protocols, ensuring regulatory compliance
- Streamlined incident reporting procedures, resulting in more accurate record-keeping
- Developed innovative tools for effective communication of health and safety guidelines
- Implemented a robust system of hazard identification, which significantly reduced workplace incidents
- Led the development of a user-friendly online platform for easy access to key health and safety resources
SAFETY OFFICER AND QUALITY FOOD SAFETY INSPECTOR
CARLTON AL MOAIBED HOTEL - SAUDI ARAMCO
07.2017 - 07.2024
- Ensured compliance with local safety regulations, enhancing overall workplace security
- Liaised with external auditors to maintain high standards of safety practices
- Reduced safety incidents by implementing rigorous health and safety protocols
- Collaborated closely with other departments to incorporate best safety practices across all operations
- Kept up-to-date with latest industry trends in health and safety, enriching knowledge base
- Identified potential hazards through regular site inspections, resulting in improved working conditions
- Organised toolbox talks and site safety meetings
- Collaborated with environmental health teams for comprehensive audits of food establishments leading to improved sanitation measures
GEOTHERMAL SAFETY OFFICER
MERALCO INDUSTRIAL ENGINEERING SERVICES CORP
01.2016 - 06.2017
- Liaised with external auditors to maintain high standards of safety practices
- Kept up-to-date with latest industry trends in health and safety, enriching knowledge base
- Streamlined emergency evacuation plans which improved staff readiness during emergencies
- Liaised with local authorities for necessary permits, avoiding legal complications down the line
- Navigated complex problems swiftly to keep projects on track
- Utilized tools, machinery and equipment following safety measures
- Evaluate and controlling hazards such as H2S. Methane, fall and fire.
OIL & GAS SAFETY OFFICER
AMSTEEL STRUCTURE INCORPORATED
10.2014 - 11.2015
- Facilitated first aid training sessions to ensure immediate care in emergencies
- Promoted a culture of safety through continuous education and reinforcement
- Reinforced adherence to safety protocols, enhanced employee wellbeing
- Established safe work practices to minimise job-related injuries
- Reviewed contractor safety programmes for complete compliance
- Liaised with regulatory bodies for maintaining industry standards
- Mitigated potential hazards with diligent monitoring and assessment
CONSTRUCTION SAFETY OFFICER
R.S CARSON CITY OF DREAMS MANILA, BELLE GRANDE
08.2014 - 10.2014
- Conducted thorough field surveys for accurate data collection
- Reinforced adherence to safety protocols, enhanced employee wellbeing
- Promoted a culture of safety through continuous education and reinforcement
- Facilitated first aid training sessions to ensure immediate care in emergencies
- Liaised with regulatory bodies for maintaining industry standards
CONSTRUCTION SAFETY OFFICER
M.C ENGINEERING, INC.
05.2014 - 08.2014
- Ensured safety by conducting rigorous mechanical inspections
- Achieved compliance with health and safety regulations via thorough investigations
- Performed daily walk-around inspections, ensuring optimal operation conditions were met at all times
- Created detailed reports on inspection findings, helping managers make informed decisions about repairs and replacements
- Undertook in-depth reviews of technical specifications for better understanding of machinery functionality
- Maintained high quality standards by performing detailed component assessments
- Compared mechanical designs to industry regulations and contract provisions
CONSTRUCTION SAFETY OFFICER
AMSTEEL STRUCTURE, INC.
11.2013 - 05.2014
- Led a team of junior inspectors, enhancing their skills and knowledge base through mentorship
- Improved safety measures by thoroughly inspecting scaffolding and temporary structures on site
- Carried out careful evaluations of materials, ensuring compliance with industry standards; improved build quality
- Mitigated potential hazards by identifying and addressing structural weaknesses during inspections
- Complied diligently with health and safety regulations during onsite visits; promoted a safer working environment
- Participated actively in weekly project meetings with contractors and stakeholders; facilitated effective communication across teams
- Organised regular professional training sessions for junior inspectors to elevate team performance
SALES TEAM LEADER
ACCELERATED DISTRIBUTION, INC. - UNITED LABORATORIES, INC.
02.2012 - 10.2013
- Managed sales enquiries to ensure quick response times
- Conducted regular performance reviews for continuous employee development
- Guided staff through change management processes, minimising disruption to operations
- Delegated tasks effectively, ensuring smooth operation of the team
- Fostered a positive working environment through clear communication and support
- Negotiated deals with suppliers, securing optimal prices for products sold
- Coordinated sales strategies with marketing department for cohesive brand message
- Recruited high-performing individuals, building a competitive sales team
MAJOR ACCOUNT SPECIALIST
ACCELERATED DISTRIBUTION, INC. - UNITED LABORATORIES, INC.
05.2011 - 02.2012
- Oversaw daily operations to achieve high productivity levels
- Engaged with stakeholders to build relationships and brand awareness
- Completed duties to deliver on targets with accuracy and efficiency
- Fostered a positive working environment through clear communication and support
- Initiated cross-departmental collaborations for comprehensive business growth
- Negotiated deals with suppliers, securing optimal prices for products sold
- Analysed market trends to adjust our sales approach accordingly
- Managed sales enquiries to ensure quick response times
- Coordinated sales strategies with marketing department for cohesive brand message
- Maximised sales opportunities by communicating product value proposition and selling points
DISTRIBUTOR SALES PERSONNEL
TOP UP PROVINCIAL DISTRIBUTOR - SMART COMMUNICATIONS, INC.
11.2009 - 05.2010
- Promoted products at trade fairs, attracting new customers
- Collaborated with sales team for effective product promotion
- Conducted business meetings professionally whilst promoting company values
- Planned delivery schedules to meet customer needs efficiently
- Enhanced brand visibility with strategic product placement
- Managed stock control systems, reducing wastage and spoilage
MICRO-DISTRIBUTION SALESMAN
MILLENIUM DISTRIBUTION SYSTEM, INC.
07.2008 - 09.2009
- Tailored sales presentations to meet specific client needs and preferences
- Boosted customer satisfaction by providing exceptional product knowledge and advice
- Conducted market research to stay abreast of industry trends and competitors' strategies
- Handled sensitive customer complaints professionally whilst maintaining a positive company image
- Managed a large portfolio of accounts to maintain long-term customer relationships
- Nurtured strong rapport with clients, fostering loyalty and repeat business
- Coordinated promotional events to attract prospective customers
- Increased brand visibility with strategic marketing campaigns and tactics
PROMO REPRESENTATIVE - UNILAB, CMS
GUARANTEED MARKETING SERVICES, INC.
02.2007 - 10.2007
- Served as first point of contact with exceptional communication skills
- Increased brand awareness with successful promotional strategies
- Maintained high standards of service for positive customer experiences
- Promoted product knowledge, enhanced sales performance
- Secured customer satisfaction by resolving complaints effectively
- Streamlined processes for improved efficiency and productivity
- Refined operational procedures, reduced overhead costs significantly
PROMO REPRESENTATIVE - UNILAB F.M.G
PERSONAL BUILDERS AND CONSULTANCY - UNITED LABORATORIES, INC.
02.2007 - 10.2007
- Refined operational procedures, reduced overhead costs significantly
- Maintained high standards of service for positive customer experiences
- Secured customer satisfaction by resolving complaints effectively
- Generated new business opportunities for company growth
- Negotiated contracts resulting in profitable deals and partnerships
- Managed daily operations ensuring smooth workflow and coordination
PROMO REPRESENTATIVE - UNILAB F.M.G
FIELD OUT-SOURCE, CORP. - UNITED LABORATORIES, INC.
09.2004 - 05.2005
- Set up appointments with potential and current customers to discuss new products and services
- Accounted for all inventory and ordered new stock
- Built lasting relationships with clients through customer service interactions
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Completed customer searches to generate new leads
- Understood market conditions, responding to fluctuations impacting sales
COMPANY MERCHANDISER - UNILAB D.M.G
FIELD OUT-SOURCE, CORP. - UNITED LABORATORIES, INC.
08.2003 - 09.2004
- Collaborated with suppliers, ensured timely delivery of products
- Utilised strategic planning to increase in-store sales
- Performed stock management duties for optimal inventory control
- Coordinated seasonal changes in displays, met marketing objectives effectively
- Developed custom merchandising plans with team collaboration
- Forecasted trends and consumer habits, informed buying decisions
- Ensured accurate pricing and labelling of all products on display
- Went on regular store visits to assess product representation
- Boosted product visibility by creating appealing displays
- Conducted comprehensive market research for understanding customer preferences
Education
Bachelor of Science - COMPUTER ENGINEERING
AQUINAS UNIVERSITY OF LEGAZPI
Legazpi, Province Of Albay, Philippines04-2002
High School Diploma -
ST. AGNES ACADEMY
Legazpi, Province Of Albay, Philippines 05.2001 - 04.1996
No Degree - Elementary
ST. AGNES ACADEMY
Legazpi, Province Of Albay, Philippines 05.2001 - 03.1992
Skills
- Health and Safety Compliance
- Quality Control
- Quality Management Systems (QMS)
- Quality and risk assessment
- Maintenance planning
- Risk Assessments
- Regulatory compliance
- Safety and compliance inspections
- Team oversight
- Accident and incident investigation
- Safety course delivery
- Risk Management
- Site Inspections
- Internal Auditing
- Problem-solving
- Quality training
Certification
NEBOSH
Timeline
NEBOSH
11-2024
IIRSM Member
10-2024
Life Ambassador First-Aid Program
04-2024
QUALITY MANAGER
CARLTON AL MOAIBED HOTEL - SAUDI ARAMCO
12.2023 - 07.2024
OSHA
04-2023
HEALTH AND SAFETY TRAINER
CARLTON AL MOAIBED HOTEL - SAUDI ARAMCO
07.2017 - 07.2024
SAFETY OFFICER AND QUALITY FOOD SAFETY INSPECTOR
CARLTON AL MOAIBED HOTEL - SAUDI ARAMCO
07.2017 - 07.2024
GEOTHERMAL SAFETY OFFICER
MERALCO INDUSTRIAL ENGINEERING SERVICES CORP
01.2016 - 06.2017
OIL & GAS SAFETY OFFICER
AMSTEEL STRUCTURE INCORPORATED
10.2014 - 11.2015
CONSTRUCTION SAFETY OFFICER
R.S CARSON CITY OF DREAMS MANILA, BELLE GRANDE
08.2014 - 10.2014
CONSTRUCTION SAFETY OFFICER
M.C ENGINEERING, INC.
05.2014 - 08.2014
CONSTRUCTION SAFETY OFFICER
AMSTEEL STRUCTURE, INC.
11.2013 - 05.2014
SALES TEAM LEADER
ACCELERATED DISTRIBUTION, INC. - UNITED LABORATORIES, INC.
02.2012 - 10.2013
MAJOR ACCOUNT SPECIALIST
ACCELERATED DISTRIBUTION, INC. - UNITED LABORATORIES, INC.
05.2011 - 02.2012
DISTRIBUTOR SALES PERSONNEL
TOP UP PROVINCIAL DISTRIBUTOR - SMART COMMUNICATIONS, INC.
11.2009 - 05.2010
MICRO-DISTRIBUTION SALESMAN
MILLENIUM DISTRIBUTION SYSTEM, INC.
07.2008 - 09.2009
PROMO REPRESENTATIVE - UNILAB, CMS
GUARANTEED MARKETING SERVICES, INC.
02.2007 - 10.2007
PROMO REPRESENTATIVE - UNILAB F.M.G
PERSONAL BUILDERS AND CONSULTANCY - UNITED LABORATORIES, INC.
02.2007 - 10.2007
PROMO REPRESENTATIVE - UNILAB F.M.G
FIELD OUT-SOURCE, CORP. - UNITED LABORATORIES, INC.
09.2004 - 05.2005
COMPANY MERCHANDISER - UNILAB D.M.G
FIELD OUT-SOURCE, CORP. - UNITED LABORATORIES, INC.
08.2003 - 09.2004
High School Diploma -
ST. AGNES ACADEMY
05.2001 - 04.1996
No Degree - Elementary
ST. AGNES ACADEMY
05.2001 - 03.1992
Bachelor of Science - COMPUTER ENGINEERING
AQUINAS UNIVERSITY OF LEGAZPI
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