Desktop Support Engineer Intern
Teleperformance Alphaland
02.2024 - 05.2024
- Advised colleagues on best practices for maintaining their workstations which resulted in fewer reported issues.
- Assisted in migrating users'' data during operating system upgrades without loss or corruption of information.
- Collaborated with team members to diagnose and resolve challenging technical problems, resulting in improved productivity for the organization.
- Supported remote employees with timely virtual assistance using remote access technologies, enabling continued collaboration between teams regardless of location.
- Provided training on best practices for computer usage, strengthening employee skills and promoting responsible computing habits.
- Delivered high-quality technical support within fast-paced environments under strict deadlines, minimizing disruption to workflow for both staff and clients alike.
- Managed inventory of IT equipment, maintaining an organized workspace while reducing waste through proper asset tracking measures.
- Improved system performance by performing routine maintenance tasks, such as software updates and hardware replacements.
- Installed configured, and maintained desktop hardware components to ensure optimal performance at all times.
- Enhanced user satisfaction by resolving complex technical issues and providing exceptional customer service.
- Monitored network performance regularly to identify potential bottlenecks or vulnerabilities before they could impact productivity or compromise security protocols.
- Reduced downtime for end-users with proactive troubleshooting and effective problem-solving techniques.
- Streamlined IT infrastructure by implementing efficient desktop support procedures and tools.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored system performance to maintain system integrity.
- Assisted end-users with conference room equipment setup and operation.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
