Flexible hard worker ready to learn success. Helping clients reach their business goals, and get a chance to benefit from my expertise so they can enjoy peace of mind in both their professional and personal lives. I am a versatile content writer proficient in researching, entering accurate data, diary planning, and assisting clients in other things.
Overview
11
11
years of professional experience
Work History
Global Supply QuickBooks & Support Specialist
Pulsar Products LLC
Cleveland, Ohio 44114 (Remote)
08.2024 - Current
Organized and detail-oriented QuickBooks Specialist & Administrative Support.
Manage QuickBooks tasks, handle customer purchase order entries, and perform various administrative duties to ensure smooth and efficient operations
Utilized a ticketing system to track customer requests and prioritize urgent needs.
Key Responsibilities:
1. QuickBooks Management:
Oversee and manage all QuickBooks-related tasks.
Input and manage customer purchase orders (POs) into QuickBooks.
Ensure timely and accurate processing of POs from various customers such as Walmart, Kohl’s, and cruise lines.
Enter and process customer invoices, vendor bills, and payments in QuickBooks.
Manage accounts receivable and accounts payable
2. Administrative Support:
Create GS1 labels and Advanced Shipping Notices (ASNs) in the SPS portal.
Organize photos from factory visits and compile trade show photos, ensuring they are stored appropriately in the factory folder.
Update the Monday.com factory database list with information from trade shows and maintain and update the E-catalog database.
3. Vendor Sourcing:
Research and source potential vendors outside of China using the FSC and Topease websites.
Support Coordinator / Data Entry Specialist
Telarus
10.2022 - 06.2023
Reduced case management timeframes by implementing efficient tracking systems and streamlining workflows, leading to increased capacity for additional clients.
Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
Coordinated meetings and events for internal and external groups.
Worked with other departmental staff to answer questions and resolve problems.
Remote - Back Office - Freelance
Admin Assistant / Technical Support Representative / Payroll Specialist / QuickBooks Client Support
Concentrix
10.2016 - 03.2023
Collected and input timesheet data into automated accounting system and processed labor corrections. Help manage client’s construction projects, scheduling, and confirming meetings effectively.
Proficient in property researching, entering accurate data, diary planning, and assisting clients in other things.
Inventory management, Purchasing Orders
Job Costing, Progress invoicing, Time Tracking, Project Management, Tracking Expenses
Reviewing and evaluating all projects while also ensuring strict compliance with budgets
Documenting all construction activities and evaluating the progress of construction projects.
Eventually, I was added to content moderation to review user-generated content to remove offensive, inappropriate and harmful content before it reaches people online.
Remote - Back Office Full Time
Billing Specialist and Admin Assistant
Teleperformance
10.2015 - 10.2016
Manage account statuses and balances, identifying inconsistencies
Issue invoices to clients and track amounts owed to ensure timely and full payment
Update accounts receivable database with new accounts and missed payments
Full Time
Education
Bachelor of Secondary Education
University of Cebu
Cebu City
Skills
ABILITY TO WORK UNDER PRESSURE
SALESFORCE
BILLING
TELECOMMUNICATIONS
DATA ENTRY
FINANCIAL STATEMENTS
QUICKBOOKS (ACCOUNTING SOFTWARE)
TECHNICAL SUPPORT
ACCOUNTS RECEIVABLE
SPREADSHEETS
GOOGLE APPS / GOOGLE MEET / GOOGLE WORKSPACE / GOOGLE SUITE
SLACK
GMAIL
REMOTE SUPPORT
SUPPORT SERVICES
CUSTOMER RELATIONSHIP MANAGEMENT
RECORDKEEPING SKILLS
DATA COLLECTION
DATA ENTRY
TELECOMMUNICATIONS
ORGANIZATIONAL SKILLS
ATTENTION TO DETAIL
LANGUAGES
ENGLISH
TAGALOG
CEBUANO
Timeline
Global Supply QuickBooks & Support Specialist
Pulsar Products LLC
08.2024 - Current
Support Coordinator / Data Entry Specialist
Telarus
10.2022 - 06.2023
Admin Assistant / Technical Support Representative / Payroll Specialist / QuickBooks Client Support