Pialyn Selosa
Marilao
Summary
I bring with me years of experience in both office and remote work environments, with a background that includes leadership, customer service, data entry, and order processing. This diverse experience has equipped me with the flexibility to meet high performance expectations. Most importantly, I am confident in my ability to deliver consistent results because I am dedicated and committed to excellence in everything I do.
Overview
13
13
years of professional experience
Work History
Product Manager and Team Leader
IGoDirect Group
04.2024 - 04.2025
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with suppliers for our clients orders.
- Coordinated new updates on new process through meetings and decisions with internal departments and teams.
- Provided a conclusive report to client monthly and every quarter.
Product Operations Manager
Perx Rewards Pty Ltd/My Rewards
08.2018 - 04.2024
- Manages orders and follow ups from clients and dispatch products in a timely manner.
- Handling direct suppliers for bulk orders.
- Have used one stop solution tools such as Zoho and e- commerce platform such as Magento
- Handled live chat support such as Cayzu and talk helpdesk for ticketing solution.
- Uses Slack service and Teams for task update/request from client/colleagues.
Account Manager-Partnership
Acquire Asia Pacific/Infinite Rewards
06.2015 - 08.2018
- Chat support using liveChat and emails services using google.
- Inbound and outbound call for all types of concerns.
- Processing orders using Gmail and Megaventory.
- Update product details from the back end platform usually white label website.
- Facilitates seasonal news letters to clients using Active pipe.
- Maintain partners' relationship and communication with potential alliance partners.
- Sending task requests and updates using the Jira system dashboard.
Customer Service Representative
Acquire Asia Pacific
04.2012 - 06.2015
- Receive email concerns using Zoho server email.
- Inbound and outbound calls for all types of concerns.
- Assist physical stores/kiosks with their products questions and technical concerns/issues over the phone.
Education
Diploma - Networking Science
AMA International Institute of Technology
03.2004
Diploma - Nursing
Metropolitan South Institute of Tafe
Alexandra Hills, Queensland08.2011
Diploma - Christian Studies
Cornerstone Community Inc.
Dubbo, NSW12.2009
Skills
- Collaborative leadership
- Effective communication
- Skilled in data management
- Client support
- Operational management abilities
Timeline
Product Manager and Team Leader
IGoDirect Group
04.2024 - 04.2025
Product Operations Manager
Perx Rewards Pty Ltd/My Rewards
08.2018 - 04.2024
Account Manager-Partnership
Acquire Asia Pacific/Infinite Rewards
06.2015 - 08.2018
Customer Service Representative
Acquire Asia Pacific
04.2012 - 06.2015
Diploma - Nursing
Metropolitan South Institute of Tafe
Diploma - Christian Studies
Cornerstone Community Inc.
Diploma - Networking Science
AMA International Institute of Technology
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