Summary
Overview
Work History
Education
Skills
Timeline
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Pialyn Selosa

Pialyn Selosa

Account Manager
Marilao,BUL

Summary

I bring with me years of experience in both office and remote work environments, with a background that includes leadership, customer service, data entry, and order processing. This diverse experience has equipped me with the flexibility to meet high performance expectations. Most importantly, I am confident in my ability to deliver consistent results because I am dedicated and committed to excellence in everything I do.

Overview

13
13
years of professional experience

Work History

Product Manager and Team Leader

IGoDirect Group
04.2024 - 04.2025
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with suppliers for our clients' orders.
  • Coordinated new updates on the latest process through meetings and decisions with internal departments and teams.
  • Provided a conclusive report to the client monthly and every quarter.
  • Analyzed metrics to measure product performance.
  • Maintained positive vendor relations to build strong partnerships.

Product Operations Manager

Perx Rewards Pty Ltd/My Rewards
08.2018 - 04.2024
  • Manages approximately 10-15 orders and follow-ups from clients and dispatches products on time.
  • Handling direct suppliers for bulk orders.
  • Have used one-stop solution tools such as Zoho and e-commerce platforms such as Magento.
  • Handled live chat support such as Cayzu and Talk Helpdesk for ticketing solutions.
  • Uses Slack service and Teams for task updates/requests from clients/colleagues.
  • Led cross-functional teams to ensure on time delivery of high-quality products.
  • Managed product rollouts, user training, testing, and internal communications.
  • Coordinated with engineering teams to troubleshoot issues and implement solutions for seamless product functionality.

Account Manager-Partnership

Acquire Asia Pacific/Infinite Rewards
06.2015 - 08.2018
  • Handled chat support approximately 10-15 a day through liveChat, and email services are available through Google.
  • Inbound and outbound calls for all types of concerns.
  • Processing orders using Gmail and Megaventory.
  • Update product details from back-end platform, usually for a white label website.
  • Facilitates seasonal newsletters to clients using ActivePipe.
  • Maintain partners' relationships and communication with potential alliance partners.
  • Sending task requests and updates using Jira system dashboard.
  • Developed, maintained and utilized diverse client base.

Customer Service Representative

Acquire Asia Pacific
04.2012 - 06.2015
  • Managed 40 emails a day through the Zoho server.
  • Handled a maximum of 40 inbound calls a day.
  • Handled outbound calls when necessary.
  • Assist physical stores/kiosks with product questions and technical concerns/issues over the phone.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Diploma - Nursing

Metropolitan South Institute of Tafe
Alexandra Hills, Queensland
08.2011

Diploma - Christian Studies

Cornerstone Community Inc.
Dubbo, NSW
12.2009

Diploma - Networking Science

AMA International Institute of Technology
Cubao, Quezon City
03.2004

Skills

  • Collaborative leadership
  • Effective communication
  • Skilled in data management
  • Client support
  • Teamwork and collaboration

Timeline

Product Manager and Team Leader

IGoDirect Group
04.2024 - 04.2025

Product Operations Manager

Perx Rewards Pty Ltd/My Rewards
08.2018 - 04.2024

Account Manager-Partnership

Acquire Asia Pacific/Infinite Rewards
06.2015 - 08.2018

Customer Service Representative

Acquire Asia Pacific
04.2012 - 06.2015

Diploma - Christian Studies

Cornerstone Community Inc.

Diploma - Nursing

Metropolitan South Institute of Tafe

Diploma - Networking Science

AMA International Institute of Technology

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Pialyn SelosaAccount Manager