PIA RACHELLE S. CUETO
Manila
Summary
Result-driven and detail-oriented individual with strong communication skills. I'm very focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude skills. Highly motivated individual with strong people skills, attention to detail and problem-solving skills. Aiming to become part of a successful team by utilizing my proven ability to build relationships with customers quickly and effectively while expanding my knowledge.
Overview
3
3
years of professional experience
Work History
Business Development Associate
MELT MARKETING MANILA INC.
10.2024 - Current
- Increased client acquisition and lead conversion through proactive research and networking
- Responded promptly to service call requests, assessing job requirements and carrying out repairs within target timeframes
- Managed all incoming calls professionally, quickly and efficiently
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Customer Liaison Officer
MELT MARKETING MANILA INC
04.2022 - 10.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Maintained strong relationships with clients through regular follow-ups, personalized consultations, and tailored wellness plans
- Provided exceptional customer service, achieving a high customer retention rate and high customer satisfaction scores
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
- Served as a key point of contact between customers and various internal departments, ensuring seamless collaboration on issue resolution.
Education
Bachelor of Science - NURSING
FAR EASTERN UNIVERSITY
Manila, Metro Manila, Philippines05-2020
High School Diploma -
CANOSSA COLLEGE
San Pablo City, Province Of Laguna, Philippines05-2014
SPRINGHILL MONTESSORI SCHOOL
Angeles City, Province Of Pampanga, Philippines04-2012
Dau Central Elementary School
01.2010
Skills
- Product and service sales
- Cash handling
- Customer Service
- Customer relations
- Budget management
- Networking
- Project Management
- Customer relationship management
Timeline
Business Development Associate
MELT MARKETING MANILA INC.
10.2024 - Current
Customer Liaison Officer
MELT MARKETING MANILA INC
04.2022 - 10.2024
Bachelor of Science - NURSING
FAR EASTERN UNIVERSITY
High School Diploma -
CANOSSA COLLEGE
SPRINGHILL MONTESSORI SCHOOL
Dau Central Elementary School
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