PHOL CORRINE E. MARASIGAN
Quezon City
Summary
Dynamic and customer-focused professional seeking a position within the airline industry, ready to leverage strong communication, problem-solving, and interpersonal skills to enhance passenger experiences. Committed to contributing to operational efficiency, safety compliance, and high-quality service standards while thriving in a globally recognized airline. Proven ability to maintain professionalism, foster teamwork, and adapt in fast-paced aviation environments. Passionate about upholding airline safety standards and delivering seamless travel experiences that exceed expectations.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Intern
SMB Travel and Tours
02.2025 - 04.2025
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Improved coding efficiency with introduction of automated testing scripts.
Barista
SROS INC.
02.2021 - 07.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Tourism Management
STI College Novaliches
Novaliches07.2025
Culinary - Senior High School
Marian School of Quezon City
05.2019
Skills
- Responsive to new challenges
- Service-oriented communication skills
- Strong organizational abilities
- Proactive and self-motivated
- Customer service skills
- Professionalism and etiquette
References
Diane Dee, Capuz, OJT Supervisor, smbtravel.docs@gmail.com, +63-969-627-1043, SMB Travel and Tours
SEMINARS ATTENDED
- 2024 - STI College Novaliches Master the Art of Hospitality: Embracing Professional Development and Delivering Quality Services in the Hospitality and Tourism Industry
- 2024 - OMNI Aviation Pampanga Cabin Crew Training Half-Day Seminar
Additional Information
Personal Details
Marital Status: Single
Date of birth: May 23, 2001
Nationality: Filipino
Gender: Female
Age: 24
Height: 164cm
Weight: 56kg
Timeline
Intern
SMB Travel and Tours
02.2025 - 04.2025
Barista
SROS INC.
02.2021 - 07.2021
Culinary - Senior High School
Marian School of Quezon City
Bachelor of Science - Tourism Management
STI College Novaliches