Customer Service Representative
Sykes Asia Inc.
8 2019 - 2020.11
• Experienced in handling inbound and outbound calls for Financial account.
PHOEBE KATE MEDALLA
Customer Support Specialist II
Pasay City
Summary
A dedicated customer support skilled at multi-tasking while thriving in a fast-paced environment, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers, delivers exceptional level of service in every interaction and ability to handle tasks with a high degree of accuracy.
Work History
Specialist II Customer Support
Emerson Electric (Asia) Ltd. - ROHQ
02.2021 - 05.2024
- Collaborated with cross-functional teams to achieve project goals on time.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent email communication and attentive service.
- Reviews and manages account purchase orders, track shipments and provides accurate quotations based on customer requirements.
Education
Bachelor of Science - Tourism, Hotel and Restaurant Management
Leyte Normal University
Tacloban City, Philippines 05.2015 - 05.2019
Skills
Email and Phone Support
undefinedPersonal Information
Date of Birth: 01/24/99
Awards
• Associate of the Quarter F.Y. 2022 - Q1 (Emerson), 12/2022
- Top Agent F.Y. 2022 - Q2 (Emerson), 12/2022
- Top Agent F.Y. 2022 - Q3 (Emerson), 12/2022
- Top Agent F.Y 2023 - Q1 (Emerson), 03/2023
- Top Agent F.Y. 2023 - Q3 (Emerson), 08/2023
References
- NESSIE NICOLE PASION, SYKES Former Team Leader, +63 9998084041
- NOLI ARIATE JR., Emerson Team Supervisor, +63 9205680869, noli.ariatejr@emerson.com
- ALEX ABAD, Emerson Team Manager, +63 9175922797, alexis.abad@emerson.com
Overview
4
4
Customer Relationship Management
Timeline
Specialist II Customer Support
Emerson Electric (Asia) Ltd. - ROHQ
02.2021 - 05.2024
Bachelor of Science - Tourism, Hotel and Restaurant Management
Leyte Normal University
05.2015 - 05.2019
Customer Service Representative
Sykes Asia Inc.
8 2019 - 2020.11
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