Summary
Overview
Work History
Education
Skills
References
Training
Personal Information
Software
Timeline
CustomerServiceRepresentative
PHOEBE KATE C. CHAVEZ

PHOEBE KATE C. CHAVEZ

Pasay City

Summary

Bringing a fresh perspective and demonstrating a strong commitment to quality and success, I am recognized for my adaptability and proactive approach in delivering effective solutions. I am seeking a full-time position that presents professional challenges and allows me to leverage my interpersonal skills, effective time management, and problem-solving expertise.

Overview

1
1
years of professional experience

Work History

Customer Service Representative

Everise Philippines Ltd
09.2024 - 11.2024

Addressed customer concerns empathetically, enhancing satisfaction. Ensured precise documentation and follow-up for every customer engagement. Utilized active listening to build strong customer relationships.

Concierge/Receptionist

South of Market Private Residences Condominium
08.2022 - 08.2023

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction. Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Education

Bachelor of Science - Tourism Management

University of Santo Tomas - Legazpi
Legazpi City, Albay
06-2022

Senior High School -

Aquinas University of Legazpi
Legazpi City, Albay
05-2018

Secondary -

St. Louise De Marillac School of Tabaco
Tabaco City, Albay
04-2016

Elementary -

St. Louise De Marillac School of Tabaco
Tabaco City, Albay
04-2012

Skills

  • Computer literate
  • Communication skills
  • Leadership
  • Customer Service
  • Time Management

References

  • MS. RAE ANN L. CAPILITAN, Tourism Management Program Adviser, UST - Legazpi, 09175025905
  • MS. RICH ANN JOY LIWANAG, Concierge Supervisor, Blk 1 Lot 30 Amapola St., Makati City, Metro Manila, 0997-488-8504

Training

  • Employment Readiness Webinar, 02/01/22, VIRTUAL
  • Into The Next Chapter: Careers Awaiting Fresh Graduates of Tourism and Hospitality Management, 2022, Virtual Webinar
  • Customer Service Seminar, 08/12/23
  • Work Immersion at University of Santo Tomas - Legazpi, University Clinic, 2018
  • On - the - Job Training at Hotel St. Ellis, Legazpi City, Albay, Philippines, 05/12/22 - 05/27/22

Personal Information

  • Age: 24
  • Place of Birth: Tabaco City
  • Height: 5'3
  • Weight: 50 kg
  • Citizenship: Filipino
  • Date of Birth: 09/20/99
  • Marital Status: Single
  • Religion: Catholic

Software

Excel

Word

Powerpoint

Timeline

Customer Service Representative

Everise Philippines Ltd
09.2024 - 11.2024

Concierge/Receptionist

South of Market Private Residences Condominium
08.2022 - 08.2023

Bachelor of Science - Tourism Management

University of Santo Tomas - Legazpi

Senior High School -

Aquinas University of Legazpi

Secondary -

St. Louise De Marillac School of Tabaco

Elementary -

St. Louise De Marillac School of Tabaco
PHOEBE KATE C. CHAVEZ