Phoebe Jane Andaya
Diadi
Summary
Detail-oriented and highly organized Virtual Assistant with over 3 years of experience providing exceptional administrative and customer support in fast-paced environments. Proficient in handling communications, and resolving customer issues with professionalism and efficiency. Adept at utilizing various software and tools to streamline operations and enhance productivity.
Overview
5
5
years of professional experience
Work History
Escalations Supervisor
TaskUs
- Supported customer service agents by handling customer requests for overrides and supervisor assistance
- Helped various departments resolve issues related to food deliveries, payment problems, data breaches, and other escalated matters.
Insurance Virtual Assistant
InsBoss USA
08.2021 - 01.2023
- Managed endorsements for individuals and businesses
- Managed policy cancellations and reinstatements
- Managed inbound and outbound client assistance
- Managed policy payments and payment due notifications for client premiums.
Consumer Support
Pacificall Inc
Baguio City, Province Of Benguet
03.2021 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Backhouse Staff
Star Bollywood
Santiago, Province Of Isabela
09.2019 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with onboarding new staff members, providing orientation and support.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
Wait Staff Member
Lotus Garden Hotel And Cafe
Bayombong, Province Of Nueva Vizcaya
04.2018 - 04.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Bachelor of Science in Forestry -
Nueva Vizcaya State University
Hospitality And Tourism Management
Saint Mary's University
Bayombong, PhilippinesFront Office Services
Southern Isabela College of Arts and Trades
12.2015
Skills
- Customer Service
- Virtual Assistance
- CRM Handling
- Technical knowledge
- Property and Casualty Insurance
- Email, phone and chat support
Languages
Tagalog
English
Roles And Responsibilities
- Supported customer service agents by handling customer requests for overrides and supervisor assistance.
- Helped various departments resolve issues related to food deliveries, payment problems, data breaches, and other escalated matters.
- Managed endorsements for individuals and businesses.
- Managed policy cancellations and reinstatements.
- Managed inbound and outbound client assistance.
- Managed policy payments and payment due notifications for client premiums.
Personal Information
- Virtual Assistant
- Customer Support
Timeline
Insurance Virtual Assistant
InsBoss USA
08.2021 - 01.2023
Consumer Support
Pacificall Inc
03.2021 - 08.2021
Backhouse Staff
Star Bollywood
09.2019 - 03.2020
Wait Staff Member
Lotus Garden Hotel And Cafe
04.2018 - 04.2019
Escalations Supervisor
TaskUs
Bachelor of Science in Forestry -
Nueva Vizcaya State University
Hospitality And Tourism Management
Saint Mary's University
Front Office Services
Southern Isabela College of Arts and Trades