Hi, I’m
Phoebe Jane Andaya
Customer Support Representative
Pico, La Trinidad
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
years of professional experience
Work History
TaskUsSan Fernando, La Union
Customer Service Representative
09.2021 - 12.2022
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Pacificall Inc. Baguio City, Benguet
Customer Care Representative
03.2021 - 08.2021
Job overview
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Coordinated timely responses to online customer communication and researched complex issues.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Navigated multiple computer systems and applications to find information.
- Met customer call guidelines for service levels, handle time and productivity.
Star BollywoodSantiago City, Isabela
Kitchen Helper
11.2019 - 02.2020
Job overview
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Prepared dishes for catering events or during high-volume shifts.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
Lotus Garden Hotel and CafeBayombong, Nueva Vizcaya
Waitstaff
04.2018 - 03.2019
Job overview
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Inspected dishes and utensils for cleanliness.
Gaddi's Group of CompaniesCordon, Isabela
Store Crew
01.2017 - 06.2017
Job overview
- Checked incoming orders and organized new stock.
- Addressed customer issues immediately to guarantee swift resolution.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Remained calm and composed in tense situations involving angry or upset customers.
- Inventoried supplies regularly and reported needs to management.
- Completed projects and work assignments despite tight deadlines.
Education
Nueva Vizcaya State UniversityBayombong, Nueva Vizcaya
No Degree from Forestry
04.2001
Nueva Vizcaya State UniversityqBayombong, Nueva Vizcaya
No Degree from Information Technology
04.2001
Southern Isabela College of Arts And TradesSantiago, Isabela
Certification from Front Office Services
08.2016 - 12.2016
Saint Mary's UniversityBayombong, Nueva Vizcaya
No Degree from Hospitality And Tourism Management
04.2001
Skills
CRM
undefinedAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Collaborated with different teams to properly address customer concerns.
Timeline
Customer Service Representative
TaskUs
09.2021 - 12.2022
Customer Care Representative
Pacificall Inc.
03.2021 - 08.2021
Kitchen Helper
Star Bollywood
11.2019 - 02.2020
Waitstaff
Lotus Garden Hotel and Cafe
04.2018 - 03.2019
Store Crew
Gaddi's Group of Companies
01.2017 - 06.2017
Southern Isabela College of Arts And Trades
Certification from Front Office Services
08.2016 - 12.2016
Nueva Vizcaya State University
No Degree from Forestry
04.2001
Nueva Vizcaya State Universityq
No Degree from Information Technology
04.2001
Saint Mary's University
No Degree from Hospitality And Tourism Management
04.2001
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