Summary
Overview
Work History
Education
Personalreference
Timeline
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Phoebe V. Ranes

Phoebe V. Ranes

Polomolok

Summary

Exceptional Customer Service Skills Leadership and management skills to lead and motivate a team. Knowledgeable of MS Office (Word, Excel, Ppt.) Keen, have an excellent eye for detail. Excellent team player. Professional, discrete, service-minded and eloquent. Proactive, autonomous, flexible and have strong communication skills. (English- both written and oral)

Overview

17
17
years of professional experience
2008
2008
years of post-secondary education

Work History

Customer Service Supervisor

Ideas Unlimited BPO Inc.
11.2023 - 09.2024
  • Supervise a team of customer service agents ensuring they are meeting the customer service standards and goals
  • Ensure that customer interactions are handled professionally and courteously
  • Track Key Performance Indicators to measure each one’s performance and analyze for improvement
  • Communicate effectively with customers, team members, and management to resolve issues, and ensure that customers needs are met

Customer Service Representative

Ideas Unlimited BPO Inc.
05.2020 - 10.2023
  • Responds to customer service chats, calls and emails
  • Processing transactions; order handling, cancellation, returns and exchange
  • Basic Troubleshooting
  • Escalating Issues

PA- to the President

Metric BPO
04.2013 - 06.2013
  • Prepares meetings, business commitments, paper works for the President
  • Making Appointments
  • Arrange travel tickets, documents, customs and other related important matters
  • Encoding and keeping important documents
  • Assisting in the preparation of budgets and reports
  • Manages personal and home functions

Online English Tutor (ESL)

Home- based/ Freelance
06.2011 - 03.2013
  • Teaches grammar, correct pronunciation and General English to Spanish, Italian and French students
  • (Part- time)

Virtual Assistant

CIREN- Politecnico di Milano, Italy
06.2011 - 08.2011
  • Edits news and announcements for the University
  • 5 hours daily job
  • Flexible time
  • Writes an article to much interesting topics
  • Uploads and Edits uploaded English news/ announcements, directly to the University website
  • Coaches the correct English pronunciation and grammar to my Supervisor at the same time
  • 3 months- (Contractual)

English Coach

TALKMANIA
02.2011 - 06.2011
  • Teaches grammar, correct pronunciation and General English to Spanish, Italian and French students

Facilities Administrator/ Administrative Assistant

Transcom Worldwide Philippines, Inc.
04.2008 - 11.2010
  • Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems
  • Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries
  • Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings
  • Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinates travel as well as lodging arrangements
  • Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports
  • Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries
  • Printing, maintenance, and other services
  • Train and lead employees, security staffs, caretakers and lower graded staff, as and when required

Telephone Service Representative

Pacific Hub Corporation
11.2007 - 04.2008
  • Excellent communication skills towards the subscribers
  • Assists the subscribers in a friendly and in a fine manner
  • Helps in resolving the program related issues of the customers and gives them the indispensable troubleshooting guide

Education

Secondary -

Poblacion Polomolok National High School
Poblacion Polomolok, South Cotabato

AB - Mass Communication

Notre Dame of Dadiangas University
03.2004 - 03.2007

Personalreference

Will be given upon request.

Timeline

Customer Service Supervisor

Ideas Unlimited BPO Inc.
11.2023 - 09.2024

Customer Service Representative

Ideas Unlimited BPO Inc.
05.2020 - 10.2023

PA- to the President

Metric BPO
04.2013 - 06.2013

Online English Tutor (ESL)

Home- based/ Freelance
06.2011 - 03.2013

Virtual Assistant

CIREN- Politecnico di Milano, Italy
06.2011 - 08.2011

English Coach

TALKMANIA
02.2011 - 06.2011

Facilities Administrator/ Administrative Assistant

Transcom Worldwide Philippines, Inc.
04.2008 - 11.2010

Telephone Service Representative

Pacific Hub Corporation
11.2007 - 04.2008

AB - Mass Communication

Notre Dame of Dadiangas University
03.2004 - 03.2007

Secondary -

Poblacion Polomolok National High School

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Phoebe V. Ranes