Phoebe Liat

• Optimized and executed manual test cases to improve test coverage and accuracy across multiple platforms.
• Consistently met tight project deadlines while ensuring client expectations and software quality standards were exceeded.
• Collaborated with cross-functional teams to coordinate efficient testing workflows and support timely software releases.
• Conducted API testing using Postman, Django, Swagger, and Lean Reports to validate endpoints, data integrity, and performance.
• Supported multiple successful product launches through thorough pre-release testing and feature validation.
• Leveraged tools like TestRail and GitLab for streamlined test case management, defect tracking, and version control.
• Ensured full testing coverage for all assigned tickets, including backend DB updates and report optimization, preserving system integrity and reporting accuracy.
• Mentored junior QA analysts, providing hands-on guidance in QA methodologies, tools, and testing strategies to help accelerate their learning and confidence.
• Contributed to the continuous improvement of QA processes through regular reviews, evaluation and updates as needed.
• Demonstrated new product features and functionality to project stakeholders and create effective user manual.
• Minimized potential risks by proactively identifying and addressing vulnerabilities during the development life cycle.
• Reduced defect rates by designing and executing comprehensive test plans and test cases. Managed bug trucking system and ensure timely resolution on reported issues,
• Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.

Client: Asian Development Bank, Ortigas

• Boosted efficiency by creating detailed, user-friendly documentation for HRMS testing and system processes.
• Streamlined HR processes, including performance evaluations, compensation management, and workforce management, ensuring accurate data flow and functionality.
• Developed and executed comprehensive test scenarios and cases to thoroughly assess the HRMS system's features, data integrity, and security measures.
• Conducted rigorous system testing to identify issues and collaborated with developers to implement effective solutions, ensuring an error-free HRMS system.
• Ensured quality and compliance of HRMS software by validating its functionality, data consistency, and security before deployment.

Projects: RPA BB, VOC & B2B

• Led and managed three cross-functional teams within the RPA BB Project, ensuring seamless collaboration and alignment with project goals.
• Worked closely with core team members (Product Owner, Scrum Master, Product Manager, SD Leads) to ensure consistent alignment on project objectives and deliverables.
• Monitored project progress, identified blockers, and drove the team towards achieving sprint goals, ensuring timely and efficient delivery.
• Oversaw all testing activities, including test data preparation, account creation in the production environment, and managing production credentials for secure testing.
• Proactively escalated issues to the relevant channels, ensuring rapid resolution and minimizing project delays.
• Conducted detailed functional testing demos after each sprint, reviewed feature planning, and identified all testing needs to ensure comprehensive coverage.
• Designed and executed test cases aligned with product requirements, logged and communicated defects, and worked closely with developers to resolve issues efficiently.
• Validated surveys and ensured Medalla records met product requirements and compliance standards.
• Participated in project walkthroughs, managed test cases and defects through HPQC and Jira, ensuring full traceability of issues.
• Contributed to test execution strategies, ensuring privacy compliance in live surveys, particularly in relation to customer data protection and regulatory requirements.
• Tested the new GOMO SIM by validating processes like SIM purchase, data purchase, SMS and email confirmation of purchases, conversion of data to call and text, exploring GOMO app features, and verifying payment channels for a seamless user experience.
• Tested GlobeOne application, SMS services, and application surveys for VOC (Voice of Customer) and Business-to-Business (B2B) interactions, ensuring alignment with customer feedback and product quality standards.
• Mentored junior QA analysts, providing hands-on guidance in testing methodologies, tools, and troubleshooting, helping them develop their technical skills and grow professionally.

Team: Product Launch (e-commerce platform)

• Led product testing efforts prior to product launches, ensuring timely execution of tests and thorough analysis of results to guarantee high-quality deliverables.
• Maintained comprehensive documentation of testing processes, reported bugs and defects to the development team, and tracked the resolution process to ensure prompt fixes.
• Actively participated in weekly and monthly team meetings, offering valuable insights during discussions and contributing to ongoing training sessions to enhance team capabilities.
• Evaluated product features and specifications, ensuring they aligned with customer requirements and project goals, guaranteeing a product that met or exceeded expectations.
• Played a key role in ensuring seamless product launches with zero downtime, contributing significantly to the overall success and customer satisfaction.
• Monitored and tracked defects regularly, managing the entire process from defect identification to resolution, ensuring no critical issues were overlooked and timelines were adhered to.
• Tested during the biggest sale of products in Dubai, ensuring all stakeholder requests were deployed in real-time and verifying that product sale packages were correct, including pricing, sale price, product descriptions, and packaging.
• Ensured that application features such as product purchasing, payment channels, and overall functionality were fully operational, guaranteeing a smooth and successful sale event.

Client: Accenture, Mckinley Hills Taguig

Project: Global Logistics Services (Walmart) and DC Scheduler

• Created test data for use by external teams, ensuring comprehensive coverage and accuracy in test scenarios.
• Conducted peer reviews, addressing feedback and improving the quality of test cases and documentation.
• Actively participated in project and team walkthroughs, contributing to discussions and providing insights for process improvements.
• Engaged in functional walkthroughs, executed test scenarios, and raised defects/issues, collaborating with team leads to drive resolutions.
• Followed established testing standards, independently researching issues and providing solutions to enhance test efficiency.
• Documented and communicated test progress through daily handoffs, ensuring clear and effective communication of any issues or blockers.
• Took proactive measures, implementing preventive and corrective actions as necessary, and ensured the timely closure of issues raised.
• Provided constructive feedback on project processes and standards, fostering a collaborative environment to enhance team effectiveness and overall project success.
• Led the optimization of shipping and receiving processes, focusing on accurate label creation for inventory items, ensuring seamless product tracking from warehouse to customer.
• Managed order fulfillment workflows, ensuring products were picked, packed, and shipped according to Walmart’s efficiency standards. Ensured labels were correctly affixed to all items and orders to minimize shipping errors.

• Monitor sprints to ensure that the rules and regulations will be followed.
• Maintain, manage and report streaming and information of cards.
• Oversee Back Office, automation failure, cards, and network problems and internet connections.